Monzo scores lowest in MSE survey - what's gone wrong?

[gt94sss2]

Support chat disappeared from app

I’ll try and be as candid as I can here. There will be decisions made this year that will upset portions of our customer base. They will most likely disproportionately upset the people who have been our customers for the longest amount of time, because things will be normal for people who signed up after the changes were made, much like when we had to introduce ATM fees or when we removed the top-up ability. These decisions need to be made to ensure that the company can continue to exist and mov…