I would like to provide feedback to the company and make some suggestions on how to improve the overall service. Please below the following suggestions.
1: customers to be able to set up direct debits manually within the app.
2: customers to be able to set up online subscriptions within the app and cancel them.
3: Like Barclays Bank, customers should be able to do the following, pay a contact with just their mobile number, pay a contact with just their sort code and account number.
4: customer to be able to apply for other products within the app.
5: customer to be able to apply for loans/mortgages within the app.
6: customers to be able to apply for a metal contactless debit card within the app
7: customer to be able to transfer money instantly between accounts.
8: customers to be able to personalise the cards within the app and request them.
9: Monzo to provide customers with cash back on card and online purchases through approved retailers.
10: develope 2 or 3 factor authentication when buying online or in store. Also when logging into the app.
11: provide customers with a attractive interest rate credit cards which can link up to the Monzo app and which are Metal. Subject to credit check and approval.
12: provide customers with tailored rewards scheme for banking with the company.
13: provide an overview of all cards within the app, and also be able to freeze the card, manage the cards, set limits, set international limits, set ATM withdraw limits to reduce for example robberies when cards are stolen.
14: provide customer with personalised products based on spending and saving and account balance like, low interest loans, mortgages, insurance, stocks and shares, investments, health and leisure vouchers. For example.
15: provide customer with a rewards wallet, which links to the app, for example a rewards wallet where you earn points for spending. Similar to Tesco credit card, you spend you earn points.
16: provide a contact section so customer can call, chat within the app, or provide a chatbot example of one can be developed by IBM.
17: provide customers with an automated telephone service for out of hours.
18: pay and transfer- be able to pay a contact with their number, pay via the app instantly, set up new payees within the app, set up international payments directly, transfer between accounts instantly.
19: set up and enable Faster Payments Service like major high street banks.
20: provide customer with the facility to set-up and manage Direct Debits and standing orders within the app.
21: Referrals: provide customers who make new referrals with a higher more generous reward, in cash if they make a set amount of referrals provide them with a free Metal Debit Card.
22: provide the facility to deposit cash into our account other than by paypoint.
23: facility to set up and manage all direct debits and standing orders
24: produce and download full statements with go back 5-6 years for employment screening purposes.
25: provide ability to update customer details within the app and save instantly.
26: provide a facility for customers to apply for overdrafts within the app and to be able to either increase/decrease the limit, subject to terms and conditions and credit checks.
27: provide customers with a range of Metal credit cards again subject to age and credit checks. Provide the credit cards which customers can have in different colours and also personalise the cards with pictures like what Barclays Bank do.
28: provide a facility to link other credit cards like MBNA and AQUA to the account and also other card providers.
Please forward these recommendations and suggestions to the relevant team.