I just saw this great infographic on data fallacies, Iām not saying this is happening with Monzo but with all the research going on around Plus I thought it was a fascinating little read 
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Itās a shame that question didnāt allow multiple answers.
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Iāll be extremely sad if monzo points becomes a monzo plus only feature.
Iām liking these updates for sure! I feel a bit more in the loop about whatās going on now with Monzo Plus.
Iām still paying my early bird Ā£3 per month at the minute, though I think Iāll chat to Monzo about cancelling it for now until I have the option to test/opt for the newer version(s) as and when they become available.
Iāve done the survey, however I thought Iād link to one of my previous posts in another thread about Monzo Plus about some of the features I thought might be a good idea 
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So this new thread thing is a litte tiresome, but anyway.
If Monzo are serious about their social mission then features that help users understand money and budgeting better must be in the core app, likewise Iād argue that if Monzo are serious about being a bank for everyone then thereās a moral argument against offering premium customer service. @anon91821566 The only real thing that me, broke guy in the Midlands has in common with many wealthier customers is that customer service is currently dreadful for us all. I want that to change, but not by someone buying there way to the front of the queue.
@tomdavies As someone who loves to try new things and still wants to support/champion Monzo Iām keen to see them get a premium offering right, metal cards are great for people who like a card pis*ing contest, but there isnāt really any value for the customer.other than smugness is there? If someone wants to pay Ā£15 a month for that then good for them, but many employee reward schemes have a pick and mix approach to benefits that might be useful at some tier of membership and possibly offer tangible value. That said, given the data monzo have Iām surprised they donāt already know what we want, there must be a brand preference amongst monzo customers, although I imagine it starts to waver out of the m25 and over age demographics.
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So Iāve only just seen this, and coincidentally today is also when the next Ā£3 was taken out of my account for Plus.
So obviously Iām a bit annoyed that thereās been no communication in the app about this.
Not everyone uses these forums so how would a general person know of these updates?
I tried to go onto the Chat in the app, and the waiting time is 3 hours.
This simply isnāt good @tomdavies.
Iād like to be contacted about this, and if Plus is indeed being rebooted, Iād like a refund for past Ā£3 charges too, alongside todayās.
And can there at least be a pop-up or notification from the app about this?
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It remains a mystery to me that we donāt get more in-app messages as it is the one place that, presumably, ALL customers would see.
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Yeah, the quality of the cards now is terrible. A metal card really wouldnāt make me feel āsmugā, I would want one because it would hopefully last longer. Iāve had a few replacements because ccv rubbed off, contactless stopped working and one warped in the heat this summer.
Hello mate. We have a ballpark idea around the ROI and financials we want to achieve but the main goal for us is adoption. We want to build something that people get value out of.
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Hey Rob. Weāll be starting with a new thread each week. It helps keep the conversation relevant and avoids the updates getting lost in a 1000+ comment thread over time.
We take the top themes and ideas from the thread each week and use that to inform our work thereafter. So itās also easier for us to keep the feedback loop short from customers to product.
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You should be getting an email today or tomorrow with a full breakdown of whatās happening. You can also follow along in Legacy Monzo Plus Issues
I think youāre going to love the ones weāre working onā¦
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Donāt jinx it 
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For anyone whoās interested, the Plus fiasco made it to the latest 11FS Fintech podcast (https://podcasts.apple.com/gb/podcast/fintech-insider-by-11-fs/id1134439359#episodeGuid=019fc1cc-485e-461e-98eb-96c7dfba5b92, start from 21:02)
Apologies to Androiders but you can get this in your podcast app of choice.
Some of the feedback from panellists, both from old and this podcast, paraphrased a bit:
Launching Plus wasnāt a āMonzoā thing to do/felt out of character.
Pulling it is cutting off one of their main sources of revenue.
Each Monzo customer is worth approx Ā£1.5k based on valuation.
A subscription model comes across as we need cash quickly, so pulling it says actually we donāt need cash that quickly.
The panellists questioned the value of a bundled subscription.
Monzo was praised for pulling the Plus product as doing this is a gutsy move. No mention however from the panellists about the botched handling recently.
Are we talking the brightest Coral ever somehow blended with a cute Raccoon meme? If notā¦
I donāt want to give too much away, but yes, there will be 2-3 raccoons on either side.
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Strong design choice.
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Do you know, it hadnāt occurred to me that people might want a metal card simply because the current plus ones love dissolving.
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Please email these updates to Plus customers at the same time as posting them to the community pages. Its a product we are paying for and we should be informed of updates as they are made and should not have to rely on checking the community pages.
I only just heard that Monzo Plus was cancelled because I received an email with absolutely no context saying that the terms had changed. I then searched online to see if there had been more updates and then found out it had all been cancelled.
Letās not have another Monzo Plus v2 communication fiasco
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I think this sort of update is a prime candidate for the in app notification.
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