Monzo Plus: a fresh start with some fresh faces 👇

Monzo Chat Monzo Plus
29

I tend to disagree and think advanced budgeting features (etc.) should be paid for. In the same way you pay extra for HD with Netflix you should pay for advanced features.

E.g. get 2 custom cats for free but unlimited for premium subscription.

Monzo is not a charity.

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30

:crying_cat_face: nope. Not interested in premium support.

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31

That’s the whole point in having these surveys and gathering feedback though, right?

Most (if not, all) businesses will consider every option before settling on their approach, just because they’ve thought about it and are now asking the question doesn’t mean anything right now imo.

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32

Agreed on support. I believe this should be equal.

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33

I thought it was “Making money work for everyone” and not “Making money work for people who pay extra”…

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34

Well if people don’t want that, go on the survey and tell them so.

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35

“Making money work for everyone (who can afford it).”

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36

Here we go again…:roll_eyes:

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37

Can we keep on topic of Monzo Plus please :pray:

I realise it’s a hot subject but this isn’t the thread for that! Thanks :hot_coral_heart:

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39

Seconded (or thirded or whatever).

This is a great example of where the test early approach doesn’t work. This isn’t just ‘functionality’ it’s a full product in its own right. What’s the ROI for Monzo, what’s the ROI for the customer? If they don’t work, don’t offer anything and drop Plus for now.

It’s already looking like you won’t be offering anything that breaks the ‘big bank’ mould so until you crack that nut, I don’t see why those of us who are paying for nothing, should continue to do so.

I really hope you can figure this out, but right now it does seem like you are still casting about for ideas/direction.

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46

I think this has been highlighted a few times already but just wanted to add my own voice to it.

After looking at the survey I would question some of the things which are being considered for locking behind a paywall. Custom categories, advanced budgeting features, paying from pots are all things which meet Monzo’s Make money work for everyone core value so I would argue they should be available to everyone, not just those willing to pay extra.

Edit: I also saw connected credit cards was on the list too. This would really be mad as ever since Monzo’s first steps, the vision has been a hub and spoke financial control centre. At no point has it ever been touted as a paid DLC to have that sort of integration.

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47

Completely agree with the concern over some of the potential paywall options and I voiced as much in my survey response. I hope the survey was merely speculative and not an indication of things to come.
Ultimately we are all paying customers to varying degrees already as we don’t get any interest on our account balances. If the kind of functionality we’ve come to expect as standard gets moved behind another paywall, it’s difficult to see what benefit I’m getting as a customer

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49

Thanks everyone for your comments so far. Keep them coming, your feedback is vital to getting things right this time around.

If you’re worried or concerned about some features being included or not included, please submit your ideas and feedback in the survey. We wanted to make sure we gave you the chance to share your voice on all sorts of features and products, so we’ve made sure nothing has been excluded at the moment.

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50

This x1,000,000.

And a quick note — please think about the way you write your comments in here and be as constructive as possible. You may disagree or have strong opinions (which is great), but the best way to communicate them is calmly and kindly. Imagine you were giving them to the team face-to-face :slight_smile:

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51

as I initially said when plus was first introduced I don’t want to pay a sub to be offered services whether they are bundled or not , I would like an opportunity to purchase phone insurance , or house insurance , or car break down cover …etc etc etc as a one off purchase either for a two week holiday or a 1 year travel ins cover …a pick and mix option , I dont want to pay for the privilege, I want to see the price / and or convenience and buy it or not - I dont want to buy a bundle that only provides me with one thing out of three that I want

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52

We’re keep all options open! Hopefully we get some guidance from the survey and in-app tests this week. Sounds like something for us to report back on for the first weekly update… :sunglasses:

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53

Cashback, rewards and/or interest is most desirable for me.
Cashback is one of the reasons I got my AMEX card, even though it’s 1%, it’s still 1% more than I’d have using my card normally.

The Monzo Points trial was well received by the testers, so can see something similar being highly desired.

Thanks for the transparency :heart:
Let’s hope the feedback here shapes the product into being an all-round winner.

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54

We’ve closed sign-ups now and will be disabling the website (or at least putting an update theret) later today. Thanks for flagging.

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55

Is one of the options being considered, not to have a premium account? As I think this is something that should be on the table. From my own point of view and from what I have read, people don’t really want a premium account, what they want is an easy way to buy trusted and good value additional products (eg insurance). This to me isn’t a premium account, its the market place idea.

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56

I think it would be great for Monzo to really focus on useful financial features such as interest, discounted financial products (insurance etc) and not waste time and resources on things like metal cards.

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