Monzo Plus: a fresh start with some fresh faces 👇

Not worth the money that, needs to be different and we can have a huge debate what each of us want but it needs to be worth while and for me this isn’t

Like that one, maybe with a few more discounts and offers but good starting point. I would lov more on rewards/ cashback

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Yeah that’s what I would love to see

Yeah I’d love them to bring back Monzo Points
 that would be something I think is acceptable behind a paywall (before, their plans were to have it for everyone but give double points to Monzo Plus members) - or just cashback in general would be nice too

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What I wonder is if there is a little of the “WhatsApp effect” going on. What I mean by this is that WhatsApp have found/found that monetisation for their app was/is incredibly difficult as people are accustomed to a free product. So I wonder if the resistance to any monetisation of more “summary features” etc is due to that fact that a “free App” should remain free in it’s entirety

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I agree 100%

I haven’t read all the posts, just read the original post and answered the survey, and I’m worried to see mentioned things like “custom categories, ability to connect credit cards, ability to spend from pots” being considered as part of a premium account. Please don’t. These should be features available for everybody.

Also “priority customer support” is a NO NO NO NO

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literally everything cadiazm said

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This is a really fundamental issue that Monzo Plus needs to resolve. Plus seems to be based on copying other bank’s premium offerings, and they are based some some of the most legacy ideas in the business.

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The only “musts” are the features I want.

Can’t agree with this strongly enough. Your core customers have been attracted by your easy to access innovative budgeting tools. You have a large percentage of customers who might not have a lot of experience in budgeting and you’ve shown us the way. Please don’t forget this.

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You’re a genius!!

I found this thread about Carbon Offsetting in Monzo 🏭 quite interesting.

I would be willing to pay an amount each month for Monzo to analyse my spending to calculate my approximate carbon emissions and offset them using a trusted third party. e.g. Spend ÂŁ600 as British Airways, recognises its likely to be a long haul flight automatically offsets the amount / nudges me to make a contribution. Obviously depends how much these schemes cost and if it can be calculated to a reasonable accuracy - There is a challenge for someone!

Anyway, that is my take for an ‘add on’ for Monzo.

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From the outside, this looks like a bit of a mixup between strategic business questions and product work. The whole company is obviously navigating this massive change from being in “startup mode” through “scale mode” and now into value engineering at scale. There are huge underlying questions around how to adapt to that, maybe including “what is the value proposition of Monzo” and “how does that value proposition need to change with scale” and “how does that value proposition support a sustainable profitable business”. Seem like it’s asking a lot for a product team to answer these sorts of questions, let alone a product team that’s constrained to considering what exactly a premium account might consist of, or how much you can charge people for stuff that costs least to deliver.

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I think it’s important that Monzo remember that this forum reflects only the views of the active participants and not necessarily the wider Monzo customer base and that whatever they do wont please everyone. Alas no cap fits all.

Also making “core” features (budgeting, pots, blah, blah) only available to plus is a bad move IMO. As is arbitrary “swag”.

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My piece of feedback.

First, I didn’t even know that Monzo Plus is out of Beta and my fiancĂ©e didn’t even know it exists. So, do marketing better.

Second, why so much focus on travel? You’re a bank, I expect you to do banking really well. Do different and focus on what you do well - banking. If I want travel insurance, phone insurance or similar perks, I will buy them from the provider directly. Ask yourself: why travel related perks? You’re not offering offering washing machines or gym membership or PlayStations or clothes etc, so why travel? Because you’re a bank, not a travel agent.

I’d love to see a Monzo’s own cash ISA or a credit card or an increased limit for cash abroad.

As others have said:
-Leave the money management and support free and equal for all customers
-Only charge for nice-to-haves, such as personalised cards or swag
-Unbundle things. Bundles aren’t appealing in terms of value.
-Don’t make it a subscription. I dread the recent trend of everything being a subscription. They’re just bills in disguise. Instead, sell one-offs.

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This is similar to what so-sure do.

Is this Metal package being surveyed now? If it is, maybe Monzo aren’t starting with a completely clean slate :thinking:

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Has the value of my Monzo Plus T-shirt gone up or down in value - thoughts?

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But let’s also remember that they were told twice On the forum that their ideas (or execution) were poor, and they then failed twice. The forum is a pretty good litmus test IMO.

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To be honest all the features I wanted just seemed to disappear and it was travel or fan and I want neither so I’m glad you are trying again

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