Monzo Plus: a fresh start with some fresh faces šŸ‘‡

I noticed all options to join plus in my app disappear recently

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Fair :slight_smile: Iā€™m still on the early bird so canā€™t see, however the website is still live as far as I can see!

Great to hear,

I hope the old team donā€™t feel bad.

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Can I say, looking at the survey Iā€™ve just filled out, it looks more and more likely youā€™re thinking of hiding budgeting features such as credit card integration or custom categories, behind the Plus ā€˜paywallā€™.
Please donā€™t do this. Add value, donā€™t remove value from the current app.
I also saw a priority support option in the survey, this is a huge no. All support options should be available to all customers with no priority. Donā€™t lose your ideals.

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@tomdavies

Why go through all this bother to offer something that will never be as good as the idea of a marketplace where an individual can go in and get whatever they want?

Make Monzo Plus a section of the app where you can purchase add ons plain and simple :man_shrugging:

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I completely agree. Things which would cost Monzo extra, such as Insurance deals or lounge access, or even virtual disposable cards can be put behind Plus features, but it would be a disappointing move indeed if Monzo started putting purely software features behind a paywall.

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I think the selling of the ā€œsupporterā€ type bundles is tacky personally. Any marketing materials should be given away at events or run online give-always on a one-off basis.

Monzo is just a bank, and the exposure Monzo has had now means itā€™s getting more regular banking customers onboarding, and if theyā€™re anything like some people I know who have recently signed up, they just donā€™t care about this sort of thing and cannot understand why anyone would pay for it. And I completely agree with them.

I would, however, like to see a marketplace type structure. One product at a time available.

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That was the feeling i got from it alsoā€¦ worrying to say the least.

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Completely agree. You should never have to pay to get support.

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Worrying to see the references to ā€œImproved money managementā€ in the survey. I would implore Monzo to go back to the Marketplace model - for example, offer travel insurance from a variety of providers (perhaps with different cover levels) and take a Monzo cut from the price. This model seems to work well with the Savings Pots!

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Hello Tom.

I want you to seriously answer something for me. Isnā€™t Monzo Plus just a solution looking for a problem? Isnā€™t this product just aping what legacy other banks do, rather than innovating? Youā€™ve had to scrap the previous project, which is rather embarrassing. Why restart from the beginning without examining the premise in the first place?

The idea of a random bundle of things that you pay for undermines the value of each of those things. If you have a product to offer - like a metal card - then offer people that product, for a price. Donā€™t bundle it with a load of stuff that they donā€™t want. And things like bundled travel insurance undermine the marketplace side of the business, confusing the product offerings in general and confusing the consumer.

Just because the old, legacy banks do this doesnā€™t mean that Monzo should.

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Iā€™m currently paying for the early bird with travel insurance. Luckily the interest is covering part of it but Iā€™m slightly annoyed I never got an email when bundles got launched.

Hopefully 3rd time lucky

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Thanks @tomdavies :hot_coral_heart:

Gang, itā€™s worth remembering weā€™re restarting and getting the pulse of the people who fill out these surveys and that:

Just because itā€™s mentioned, it doesnā€™t mean it will be a thing

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I understand that, but youā€™ve also got to understand that even mentioning things like monetising premium support is worrying. To put it in the survey means Monzo have considered itā€¦

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I tend to disagree and think advanced budgeting features (etc.) should be paid for. In the same way you pay extra for HD with Netflix you should pay for advanced features.

E.g. get 2 custom cats for free but unlimited for premium subscription.

Monzo is not a charity.

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:crying_cat_face: nope. Not interested in premium support.

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Thatā€™s the whole point in having these surveys and gathering feedback though, right?

Most (if not, all) businesses will consider every option before settling on their approach, just because theyā€™ve thought about it and are now asking the question doesnā€™t mean anything right now imo.

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Agreed on support. I believe this should be equal.

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I thought it was ā€œMaking money work for everyoneā€ and not ā€œMaking money work for people who pay extraā€ā€¦

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Well if people donā€™t want that, go on the survey and tell them so.

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