It’s just shady. It wasn’t necessarily related to the show. You could have easily moved individual posts if you didn’t approve.
It looks like an attempt to bury issues in one place to reduce coverage. My post wasn’t specifically related to Monzo on Watchdog - there’s no reason for it to be in here.
None of us know in how many of those cases the extended time is because the NCA’s decision after 7 days is “requires further investigation”.
I imagine they block when a customer is repeatedly phoning up and clogging the lines, or they’ve reached the angry stage where they’re ranting at Monzo staff in an reconstructive fashion. Which if you’ve told them all you can, is fair enough, because otherwise they’re stopping other customers getting through.
It’s a serious measure so I would expect something serious to cause it to be used.
Same happened to me earlier.
I responded to someone on a different topic. My post is moved to here (but not relevant to here) and their original post is disappeared. 
@Rat_au_van It looks really bad when you’re so heavy handed in burying negative comments of Monzo into irrelevant posts.
Worse than that, you’ve been given this authority by Monzo so to everyone else it looks like you’re working on their behalf to bury disappointment and frustrations customers are voicing.
You mentioned bbc twice in your 2 posts in the topic you created
It’s not buried, it’s in a thread which doesn’t exactly have a subtle name and that question had a long and detailed reply before
Do you remember who you replied to and what the topic was?
Where? I didn’t know about it. Someone could have replied to that topic with it. Now it’s going to be posted in here, which you’ll likely heavily-handedly remove into another irrelevant topic claiming it’s off-topic to Watchdog. A forum search hasn’t helped me to find it. The topic wasn’t on Watchdog, even if I had mentioned it twice - I don’t see another topic devoted to Monzo blocking numbers so I don’t see why it deserves to be here.
The case Watchdog were making were that Monzo were being a bit extreme with the blocking, now to me it seems it’s Coral Crew is being extreme at moderating.
I’m sorry, I assumed when you said it had been on the bbc that it had been on the BBC
I’m sure you’ve already DMed to complain so I will not be replying anymore
I haven’t, actually. I don’t see a need to.
I just voiced my opinion that I think your actions make it seem as though Monzo want to bury valid customer concerns. You disagree with that. Monzo certainly aren’t going to disagree as the fewer negative topics, the better it is for them of course.
Found this
I assume they will also block such calls from a specific non withheld number
Just to confirm, that would indeed be the post I was thinking of and hasn’t managed to find. Thanks for locating it and sharing.
3 posts were merged into an existing topic: Removed Posts - October 2019
I just find it funny that all the people that were saying ‘ Monzo don’t block accounts for no reason’ have now changed their tune after watching what watchdog had to say lol.
& for all the people that keep saying ‘I’m closing my account’ Close your account and go about your business, why does that need to be announced? I don’t understand.
I’ve been on the forum long enough to know they read it. Banks have customers daily saying their going to leave, does a thing change ? I think not.
The way I see it, everything in the media is distorted. They exaggerate stuff . I’m sorry , but watchdog shouldn’t be able to change people’s mind about Monzo.
Monzo always been transparent and I’m a strong believer that they had good reason to close those accounts. Full stop. 
Never had a problem with Monzo in over three years and have lodged many cheques and large transactions through transferwise. People are quick to be judge and jury’s without knowing full facts of each case and a one sided BBC program.
I want to reassure people who are worried that “unusual transactions” would trigger account closures - we remortgaged a house, kept the proceeds in various non-monzo savings accounts and then bought a house using our monzo joint account.
This process involved sending and receiving large (between £5,000 and £50,000) one-off transactions to accounts previously unknown to monzo, randomly spread out over about 6 months as we shuffled money around. Never had any problems at all.
Mine was the same! She hasn’t opened a Monzo account yet but was planning to and has now on her own accord decided she wants to try Starling (which I also have).
Think she’s on to something.
That’s pretty much the society we live in now. The media can just churn out accusations or over exaggerations to pretty much anything and everything that a lot of people seemingly take as gospel. It’s both scary and impressive considering we live in an age of so much information available to view ourselves yet people seemingly still want to be fed it instead.
I’m not saying Monzo are completely in the clear by any means but i’ll certainly be holding onto judgement until I have more understanding of what’s going on not just from Monzo but all banks and if Monzo really are the outlier in the way they’re handling these issues.
I wonder if Monzo would be willing to share an updated version of the graphs of their false negative/false positive fraud rates in https://monzo.com/blog/2017/02/03/fighting-fraud-with-machine-learning
I’d also like to know what the industry average is for false positives, because while in that article they say their false negative rate is an order of magnitude lower than the industry average, I wonder if their false positive rate (then 25%) is an order of magnitude higher.
Not to downplay the work of people I’m sure are super smart, you can always lower your false negative rate by increasing your false positives - in this case false negatives cost Monzo, and false positives inconvenience users.
