Monzo CEO Tom Blomfield made an OBE

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And this

How do we identify people who need extra support from their bank?

Last week, our Vulnerable Customers team hosted an evening of talks and workshops looking at the question of how we can best identify and support people in the Monzo community who, for whatever reason, might need extra help with their finances. After an intro by @lewmonzo from our Vulnerable Customers team (0:42), Chris Fitch from the Money Advice Trust gave a great talk (10:17) about how important, and how hard it is, to listen and look for the right signals. Having a pre-existing idea of wha…