Mastercard chargeback taking more than 3 months

[Ordog]

@urban

I wonder if Mastercard do give any updates

Mastercard don’t get involved.

Successful chargeback dispute

Mastercard generally don’t get involved in chargebacks (other than transporting messages between the bank and the merchant). When we raise a chargeback, we send a message via Mastercard to the merchant, this immediately moves the disputed amount straight to Monzo (plus a chargeback fee). In the message we explain why we’re raising the chargeback, and exactly which Mastercard rule we think the merchant broke. At this point the merchant can dispute the chargeback by sending us another message, …