Lloyds cards get banned by Visa at the device level and thereâs nothing anybody seems to be able to do about it apart from get a new device thatâs not banned.
Itâs something to do with Apple Pay authentication keys and only a certain amount can be assigned to a device. If you add a card to Apple Pay then that card/device match gets a key. If you remove it and add it again then it gets another key, and so on until you reach the maximum amount for that card/device pair.
Whatâs very frustrating is that sometimes it can be a new card as Visa wonât send any more authentication keys to that device.
Lloyds donât know how to help, Visa donât want to help.
Madness really, as far as I know itâs only LBG that has this problem and only with their Visa cards.
Not sure if youâve watched this, but Visa and Apple Pay is not a good combination. To me, it might just be a blessing in disguise if it doesnât work but I am biased for Android.
Tried to open a current account with Lloyds today, went through the in app process, did my id etc, got to the question about Employment⌠I chose âFull Time Employmentâ and it instantly said âsorry declined we cannot open an account for youâ so I guess I am still on there âno flyâ list
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tired
(I I donât need your rockinâ chair)
6162
How about you try unemployed .
Funny thing when I had just moved to UK I put unemployed on the online form, as my start date was in 3 months, got booked for a branch appointment to complete the application.
At the branch they only asked for my ID and proof of address and there I went.
Nope. From the replies above I think Iâm stuck (certainly not planning on replacing my phone just to make a Lloyds card work).
Itâs probably worth adding that the physical card hasnât arrived yet (and the Lloyds support chat suggested using chip and pin before trying to add it) but:
I can successfully add it to my iPad already (just not phone or watch)
Iâve also been able to add my MBNA card to my phone without having or using the physical card.
Trying to remember all the things I tried with themâŚ
Use the chip & pin - didnât work
Wait 24 hours after you use the chip & pin - didnât work
Remove the card from all your devices and then re-add the phone first, then wait 24 hours and add the watch - didnât work
Lloyds adding the card to a special part of their security systems that can only be accessed by certain high-level staff, where there are no restrictions whatsoever on the card - didnât work
The fraud team removing all the Apple Pay keys from my account - didnât work
The fraud team watching my account while I tried to add the card to Apple Pay - didnât work as they couldnât understand why the key appeared and then disappeared
Raise a case with Visa - didnât work as Visa direct you to Lloyds who are the card issuer
Raise a complaint with Lloyds - they completely ran out of things to try and in the end just paid me some money and said they they couldnât work out what to try next and that they werenât able to offer Apple Pay to me for this card/device
Sadly, that would also be the end of the road. The Financial Ombudsman have dealt with cases before where cards would not add to Apple Pay, across several banks.
In all cases, the complaint hasnât been upheld on the basis that Apple Pay is not considered core banking, and is a discretionary function.
Annoying for those impacted. The final answer from Lloyds really is final.
Hopefully they will solve it one day. It would be a dealbreaker for me, personally.
I couldnât add any Lloyds cards to my iPhone 16 Pro last year.
Can add my Ultra card to my iPhone 17 PM but not to my Apple Watch.
For me itâs also a deal breaker and a reason I wonât be using Lloyds as my main current account. Do not want to be worried everyone I add a card whether itâll work or not.
Whatâs to stop people from just using their Lloyds card on Curve? Itâs what I do for one of my accounts that doesnât support Google Pay.
Obviously Apple Pay should just work as standard, but Lloyds doesnât seem to be in a rush to fix this, despite being the largest banking group in the UKâŚ
Does this happen on Android with Google Wallet or is it purely an Apple thing? Iâve been trying not to mess around with the cards too much on my Android in case I get the same treatment
I use this workaround to have my Barclays card on my watch, since ditching my Apple Watch for a Garmin. Unfortunately Barclays donât support Garmin Pay, nor do many UK banks, including Lloyds (to stay on topic).
I only have it on there for those rare occasions when Iâm paying for something and have forgotten my phone/left it in the car.