šŸŽ Lloyds Banking Group Chat

Ah yes. That’d make sense. I don’t know long term if acquisition is the intent but it wouldn’t be a bad move. I quite liked Lumio when I last used it.

Everyone seems to be enjoying their Lloyds account and WE card. Wondering if I’m missing out. FOMO :sweat_smile:

We don’t know what stack you have.

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Does anyone use the Lloyds International Euro account on here?

And if so is it free to send GBP from a UK Lloyds account, to a EUR Lloyds International account?

I believe it’s free to send from Lloyds International to Lloyds UK but can’t confirm the UK to Intl cost, if any.

I’ve sent Euros to my Lloyds International from HSBC GMA with no problems or fees. The international sterling account is only visible in the normal UK Lloyds app and not the primitive international app, so you can’t internally transfer between the two. I’ve not sent GBP direct so don’t know if it works, but you’d be at the mercy of a probably pretty crappy fx rate if it was possible.

How do you get these Euro details? I haven’t seen anything to do with that.

Thanks @Hunk_of_Cheese - do you know if there are costs to send GBP to EUR Lloyds International? And if the rate used is competitive?

And receiving EUR payments from the Eurozone, assumes no cost as its SEPA? Thanks!

I’m afraid I don’t know - I always do any fx exchange myself beforehand and send in the same currency. Even if there isn’t a charge there will likely be an indirect cost in the poor value in-house conversion rates

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Lloyds responded to my complaint regarding Apple Pay on my 14 Pro, another Ā£150 goodwill paid, still blamed my device which they are seeing a lot. Explained it’s a problem they need to resolve but she dismissed it.

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14 Pro bruv that’s so ā€˜22. No wonder they won’t support you on such ancient hardware.

You reminded me that they haven’t responded to my complaint when they closed all of my Lloyds accounts… to be fair I’m well over it now, still Ā£150 towards an iPhone 17 wouldn’t go a miss… LOL

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Did you not complain before? On what basis did you complain this time?

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I presume that’s sarcastic?

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Same complaint 12 months later, expressed all dissatisfaction, the fact the web chat colleague told me to delete all my cards and my wallet off my device and then add it again and try from there, same end result, and still no way forward.

It’s all about how you portray your level of distress and inconvenience - 12 months on with no solution is not acceptable by any means. They even said a colleague in the office was having the same trouble but no fix upon them.

I’ve a 16 Pro now, take away the ridiculous comment above. I know people with iPhone 11 still rocking Lloyds Apple Pay. It’s a bug in their system that needs resolving. I did comment even those with brand new devices are reportedly having similar issues and she stumbled.

But yeah, a win is a win.

100%, I know the issues Carl has had trying to get what seems a simple request (adding a card to his digital wallet)

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I’ve heard nothing about my complaint about the eligibility checker. It’s also likely that the call handler didn’t complete it as he was very insistent on just closing it immediately and marking me as disgruntled. He couldn’t understand why i didn’t think that would solve anything. Put on hold for 30 mins so he could talk to his colleagues about his night out then just cut me off.

Always complain online by the form there.

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I took it as such, but it can be difficult without tone. :wink:

I must admit changing iPhones recently I was a little worried that I’d face this. But thankfully they added without hitch.

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True that, maybe I should have added a winky face or something. How they have treated Carl is frankly amazing

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Thanks mate, I now suspect they didn’t actually log a complaint at all now, and if it wasn’t plain before I was joking about the iPhone age thing.

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Haha na I got it don’t worry.

I got a text next working day when I submitted my complaint via the link, and they only got back to me today which must be close to 7/8 weeks.

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