I’m surprised at how many people have said this, they all say the customer support is below standard.
It is absolutely awful. Calling their support “monkeys” would be an insult to actual monkeys. Then there’s the other thing with closing accounts and keeping funds not just because of KYC but on various breaches of terms and conditions, like having opened your account when you were under 18 even though you are now older than that. Or the fact that they share your data with over 100 companies for marketingstalking purposes.