I've fully switched - why does my old bank still have a balance?

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1

Hi,

Like the title says I switched my account to Monzo and it fully switched on Tuesday. On the same tuesday, I paid for an Uber which was still linked to my old bank. The balance on this bank is now showing -£9 - why hasn’t it just been taken out of my Monzo balance which has funds? I thought my Santander account had been closed? I’ve already tried “paying” my old account using the details and obviously the money just redirects and pays myself into Monzo.

Thanks!

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2

Did you use Uber before or after you got the switch complete notification? Was it a card transaction?

3

Card payments are not part of the Current Account Switching Service as the card networks (Visa, Mastercard, etc) are not involved.

4

Card payments won’t redirect. You need to call Santander and arrange to pay the money back. It’ll have seen this situation countless times before, but do it as a matter or urgency or there’s a chance you’ll now have an unauthorised overdraft which will be accruing charges.

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5

Thanks so much everyone. Will pop into Santander tomorrow to sort a payment.

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