I’d like to try it but I think the 3 month minimum period is prohibitive. Not willing to pay £15 for a trial.
I assume the minimum period is mostly related to card costs.
I’d like to suggest offering a free trial period for the software features only (i.e. don’t offer the bits with direct cost as part of this trial such as card, interest, and free PayPoint deposit). Then customer can make a more informed choice as to whether he/she wants to start paying and lock in for min 3 months.
Alternatively start at £5/month with option to not take the card and don’t have 3 month minimum if card is not taken. Only lock in 3 month minimum if/when card is ordered.
6 Likes
andrew_fishy
(Biggest horse fanatic in Leeds)
1212
You’re an administrator, no? you don’t have access, or do only community mods have access? On that side of things, have Monzo throught about volunteer community moderators?
No, I believe discourse limits the number of administrators and so I have some moderation privileges as a member of staff but I don’t work in the social team so don’t have admin access.
We do have volunteer moderators - our wonderful Coral Crew - but they have similar limits to their powers!
“If you change your mind, you can cancel Monzo Plus within 14 days of signing up. If you’d
like to cancel, you can do this in the app. We’ll give you a full refund of your monthly fee but
we’ll charge you £5 to cover the cost of delivering your Monzo Plus card.”
It’s £5 a month, you’ll spend more on things more frivolously. Not everything has to or should come with a free trial.
The card point is an interesting one because if you cancel after 3 months, Monzo send you another card to replace your blue one, costing them more money.
3 Likes
Anarchist
(Press ‘Help’ search ‘Contact us’ or email help@monzo.com or call 0800 802 1281)
1221
It’s in the Ts & Cs. You can cancel within 14 days and get your £5 back, but if you ordered a new card they’ll charge you £5 delivery.
I haven’t got my phone handy at the minute, so I’ll see if I can find the page later.
Ok thanks. T&Cs don’t seem to be accessible within app - at least not prior to initiation of purchase. As an aside poor visibility of T&Cs when evaluating a product is one of my major bugbears with Monzo. Not just a Plus issue.
Even with the T&Cs it’s not crystal clear that you can avoid costs. That seems to require forum knowledge that you can start Plus without ordering a card.
It’s not simply £5/month to begin with. It’s £15 min unless you know about the 14 day cooling off option and how to avoid incurring card cancellation costs.
I’d be happy with £5/month to try just the software features and have no minimum period (and no card etc)
Overall I’m pretty happy with this - great work. Only caveat is joint accounts please
What I like:
Overall UX with open banking, credit tracker, etc all in one place
Real-time sync to google sheets
Increased foreign cash withdrawal
Custom categories (and hopefully improved budgeting features will continue to be added)
It feels like features will continue to be added and if so I will continue to subscribe. It would be great if other accounts (e.g. mortgages) could be added.
Monzo is now starting to act as a central hub for my finances which is great (and looks good!) - happy to pay for this.
Central hub for finances want help me properly as only Great Britain banks can be added I see Northern Ireland excluded from the list in full
1 Like
Cerberus
(There are no stupid questions, just stupid people.)
1229
The debacle of the first thread being locked just shows how useless the flagging system truly is.
One of the main reasons I left the forum. (Only back for this discussion)
Back on topic, again this is a product in infancy which already has more than the original plus had at launch and I can see the potential for growth, which I couldn’t see for the first product.
I personally am just enjoying a polished product! Of course it’s not going to please everyone but that not it’s intention. I’m just excited to see how they evolve the new Plus
I think that’s a large part of the appeal for me. This is the first Monzo product that to me feels well thought out and polished. I hope to see much more of this going forward, and perhaps they could add some of that polish to some of the core app stuff that still feels half baked and unfinished.
3 Likes
davidwalton
(Award Winning Hot Coral Analyst)
1232
50 likes in a day? (limit) - Good grief - do it 20 more times and the badge is yours.
