Fingers crossed the role out speeds up… feel like I have been waiting ages to be invited.
Just got invited, wasn’t eligible 
.
“Dear Lord, what a sad little life, existing flex users. You ruined my night, completely, so you could have flexible money, but I hope now you spend it on getting some lessons in grace and decorum spread into 3 equal payments because you have all the grace of a reversing dump truck without any tyres on.”
All in jest of course 
I look forward to the day I’m eligible. Just glad I finally got my outcome haha.
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I understood that reference.
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So what is the period we get to change a payment from the default 12 months to what we want it to be? I can’t seem to find this in the credit agreement.
If I’ve understood correctly…
You have 24 hours to select the plan before it defaults to 12 months.
And literally any time after you can change your instalment plan to whatever you want.
It’s the end of the next day. So if you make a transaction today (23rd November) at any time of the day it’ll be at 00:00:01 on the 25th November.
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Which time zone?
Pretty sure Monzo work on UTC?
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Would there be a need for a UK bank to work on a different timezone?
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As long as we rename it GMT. There is something nostalgic about calling it Greenwich Mean Time.
I know, silly old bugger! R-
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I need a refund in store for an item I bought with Flex, is this straightforward?
Update on this earlier post. Over the weekend that £55 cash advance became a £139 cash advance as the merchant has now refunded the duplicate transaction, but the £55 Flex balance hasn’t automatically settled and Monzo’s £88 chargeback refund is still in my account too.
I sent a message via chat about this on Saturday and I still haven’t heard back. I know I can fix the Flex bit myself, but I figured it would be useful for the team to see what’s happened so they can make the process better for others in the future.
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None of us can speak for whatever retailer it is to be fair. When they need a card to refund an item, just hand over your usual Monzo card and see what happens. Generally a shop assistant isn’t going to check the card matches, they just ask you to input it into the reader so they can send the money back.
Not sure how Flex handles a refund though when done through a shop. I’d suspect you’d have to contact chat and let them do something to remove it from Flex once the refund is confirmed in the feed.
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Don’t you pose risk of missed payment to your credit file for non payment if you’re depending on Monzo or whoever to fix something neither is holding their hands up to?
Surely it makes sense to settle any outstanding amounts from a stubbornness point of view considering you say you have the funds to do so, and then wait for this to be resolved naturally?
Okay fair enough, will report back 
No, that would only happen if my monthly instalment date came around and I didn’t have the funds available to cover the instalment.
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I’m still waiting despite signing up to the waiting list on the first day… What a joke…
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Just joined the waiting list.
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Same, still waiting 🥲
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I just used my Flex virtual card for the first time.
Worked great. Would be nice to see the VC transaction in my main feed, I think. But other than that, I’m happy with it.
It’s a much better way of using Flex than the original way.
But still nice to have the flexibility to go back 2 weeks and flex a transaction if you really needed the cash for some reason.
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