To answer your first point - last year we had a trip around Europe planned, all by rail, including a few sleeper trains and several hotels. Had to cancel for medical reasons, and Nationwide’s insurance covered it all, minus the excess and anything we could get refunded.
The claim process was clearly set up for ‘return flight plus hotel’ type of holidays, so there was a lot of time spent on the phone trying to untangle the many separate part of the booking, but nobody tried to quibble with the claim.
As others have said you’d be best speaking directly to the insurers about whether you’d covered if you left the UK without a return booked.
I downgraded from Plus to Extra, at the time (the month after Extra launched) I was given the option to keep my Plus card. Athough I dislike the colour I did keep it as it was not embossed.
Now that Hot Coral has gone non-embossed I’ll probably get around to going back to one of those at some point.
Any Plus benefits such as enhanced interest cease pretty much the second you downgrade, but all others continue uninterrupted.
Note that Monzo charge you until the end of the day you downgrade for your existing package, and from the start of the same day you for your new package.
The argument when I queried this, they stated it was because “you had all the benefits of the higher package that day”, including the better interest. Then later admitted that wasn’t actually true because interest is calculated at the end of the day based on the closing balance and the interest rate in force at that point.
Also I believe that this has been mentioned previously in the thread too - because of the GMT/BST time difference (Monzo UK servers work on GMT all year round), if you downgrade in the hour after midnight your subscription renewal date might not be the one you expect.
Joint accounts and categories. It appears that the use of custom categories on joint accounts is limited. Can someone please explain exactly how this works? If both account holders have Extra can they have full functionality? It would help if Monzo were at least clear about the limitations rather than having to hunt around the internet for information. Can the other account holder allocate to custom categories for instance? I think you are just creating disappointment by saying that joint accounts work with Extra.
Hey Marko, do you have the same address registered in both places? Differences like this typically happen when one provider (us or myEquifax) are searching for a file with a different address and thus getting an incomplete file back.
Hi @EdSB, any idea how long it takes for Experian to be matched if it can’t be found straight away? Other two CRAs both showed no problem but for some reason Experian isn’t matched. Thanks
Edit - name and address details the same and have been for over 20 years…
If you’d like to drop me a DM with your Monzo account email address, we can take a look at whether there’s anything we can fix to get your address matched.
