Hi all
I came across this article yesterday about what challenger banks have been doing differently - and thus how they’re likely to be changing customer expectations.
What I’m sharing is only meant to be the first chapter of a whole series to be published, but there’s certainly a lot to agree with. There have recently been quite a few posts on the Community Boards with a tone of disillusionment, and it’s easy for us to forget just how dramatic the changes spearheaded by the challengers have been - from the widely copied ability to freeze cards to viewing transactions on a map - and that’s without even mentioning the no-fee transactions abroad.
This first chapter focuses on account opening. Here’s one graphic to whet your appetite. I’m looking forward to the next few chapters being released 
