I work (or have started to work) on usability and inclusive design on the mobile apps, and I’m looking into making some longer form Q&A audio content.
If you have any questions you’d like to ask (Android or accessibility related) please add them below
Edit: To be clear, I am looking for questions that I’ll be able to answer in audio format. I will try to respond to some of these questions here too, thanks!
I’m a partially sighted Monzo user on Android. I’ve submitted a few bits of feedback regarding issues around text size and text overflow. Is this something you will be focussing on?
I’m free for any further discussion if this helps you in your role.
With accessibility will there ever be a feature where customers can flag up any problems with VoiceOver or TalkBack? (My favourite little task I did at Monzo tbqh)
In an idealistic world all issues wouldn’t be there but with new features always being released it’s possible.
Just to add this in early - for every feature that’s available on Android before iOS, there’ll be a different feature for which the opposite is true, where the ideal (most cases!) is that we ship features at the same time
I’ll go into more detail at a later stage, thanks for your question!
As a UX/UI Designer, I want to say thanks for the opening up this topic.
How do you work with your product designers on a day to day basis? And what artefacts to they provide you in order for you to work to the best of your ability? Zeplin pages or pages on confluence?
Thanks Rachel for the work you did raising these issues! I’m planning to raise them soon.
re: a feature where customers can flag up problems, I think the best bet would still be to go via in-app customer support. We now have a separate escalation channel for accessibility queries raised to COps.
Thanks! It’s more common for users with vision impairments to be using iOS so I’m happy that we have users on Android who we can engage for feedback
I hear you on text overflow for sure - we can do a better job with making resizable containers and being more aware when text will ellipsize to make sure it only happens intentionally.
Is this something you will be focussing on?
yes but in a hasten slowly sort of fashion, which I’ll get into more detail on the podcast.
I hope to see Monzo Podcasts on Spotify/GooglePodcasts etc. That’d be very unique and you could get team members to speak about what they’re working on giving more and more insight into the world that is Monzo.
We recorded it bright and early on Monday morning. After we finished, we just had 90 minutes of silence - something went wrong with the audio source
I decided I’d reply to these here, so thanks for reminding me! On the bright side, I don’t have to listen to my voice, and I’ll be much clearer here than I could be speaking.