Excellent idea, many thanks, I didnt know about the tagging (I’m pre internet age so oldster, & newbie). They’ve replied.
Ah yes indeed you can change address, but not name online, for that they need to see an original or certified copy and use form D1 for driving licences, and send covering letter for V5, which I’m doing, but it takes time and several copies of marriage cert so I can keep one in the file at any time (£10 a pop plus postage). But Monzo have already identified me and accepted my marriage cert as change of name for prepaid a/c, so still none the wiser as to why they wont accept marriage cert. My other banks have. The things we do for love eh chaps? Monzo are at least looking into this - I maintain it’s not good practice to have me as one customer with two profiles, having changed most of my ID over, I can’t really identify myself as the person I was with my maiden name, but Monzo thinks that’s who I am. Watch this space, hope it’s a useful debate for others and thanks for all the attention and helpful replies.
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The Gov.UK website says proof of change of name is required but not in the event of marriage so you should not need to send a marriage certificate.
https://www.gov.uk/change-name-address-v5c
"…you must include proof that your name has changed (for example a deed poll).
You don’t need to do this if your name changed because you got married or divorced."
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Yes, agree, but what he website says and what seems to be required on form D1 are different.“Send DVLA your old driving licence along with the right application form and any supporting documents to change your name or gender.” Suitable documentary evidence include a marriage certificate, decree absolute or a Deed Poll document. Thank heavens I’ve just gone for the name change and left the gender well alone (!) So I’m sending them a copy of marriage cert and hope this time they can spell name correctly, V5 has had to go back as misspelled. Glum, Exhausted. And Monzo now want to know why I think having an account in a name that I can no longer verify is an account risk. Huh?
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Remind me to never change my name 
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Name changing disproportionately affects women, which is probably why, in society as a whole, it’s still a faff. If men had been as regularly inconvenienced, you could bet it wouldn’t be an issue by now.
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Agreed, and I have include indirect discrimination in my complaint to Monzo.
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@anon50039658 and @anon38211169 I do hope you are enjoying this lively thread. I have had a formal response from Monzo regarding my complaint, and I have replied to the specific questions posed, such as why I think having an account in a name I can no longer verify is a security risk?! Oh and I do hope that Monzo can explain why prepaid updated my details and I’ve now been told that they ‘shouldn’t have’. And I still maintain that a marriage certificate is legal proof of change of name. It describes my former name and my new name and is accepted by very other institution including the passport office and DVLA. Banks can accept forms of proof of name other than photo ID and MOnzo is silent about this.
I probably shouldn’t have to explain this but if Monzo says that it’s not sufficient for them, then it’s not sufficient for them. Different organisations have different standards & requirements.
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I think you’ve captured it there (my bold). They can accept such things, they don’t have to.
While OK for me (so perhaps I shpuldn’t care?) that makes it interesting for my nearly 18 yr old daughter who doesn’t have a driving license and may or may not have a valid passport (expiry sometime soon).
A pain, but a permissable one I guess (unless there’s some banking regulation or law that says otherwise).
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In which case Monzo should make it clear what they will accept (they are not clear about this), and not initially accept a marriage certificate as proof of name change (which they did) then about turn and say sorry we shouldn’t have (which they have said in their reply to my complaint).
Fair enough, if they did make a mistake here then I’m sure they’ll take that feedback on board 
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Hey @anon94140418, I’m going to ask someone to comprehensively reply to this post so it’s clear — sorry I can’t do it myself!
Hopefully as Monzo moves out of beta the types of documents etc will expand to coincide with banks. If you don’t have photo ID, you can’t open a current account with Monzo, but you can at a legacy bank.
We require in date photo ID to proceed with customers in my role, and there is a lot of people who don’t have photo ID or bother to keep it in date.
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There is no indirect discrimination. I was simply pointing out the anachronistic way women today still ‘take’ their husband’s name, in the main. But people who throw about the D-word where it is not present wind me up quicker than the discrimination itself.
I found not only do most banks ask for photo ID my friend was told at one bank branch they needed to have 3 months validity left on the ID!
I had given my bank ID over 10 years ago and last year they contacted me to say my ID on file had expired and they needed up to date ID if I wished to keep my account open. So I think all banks are tightening up their requirements.
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Indirect discrimination is when there’s a practice, policy or rule which applies to everyone in the same way, but it has a worse effect on some people than others.
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Yeah, thanks for googling that. I was able to too.
You have not been discriminated against by Monzo. It would appear you have followed convention and changed your name after marriage, in which case you have elected to inform all of the organisations with which you do business of this fact, and either accept their policy for proving it, or not by taking your business elsewhere. If you agree with me that our societal naming conventions need to change to be less patriarchal then you’d be better directing your efforts at society as a whole, rather than one particular bank.
And, for what it’s worth, despite being male (and a feminist), I too have changed my family name as an adult so understand the problems you describe, although it seemed to go far better for me in the 90s than it does for you now.
Oh wow, I’ve never heard of being asked to updated photo ID. Silly FCA
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All your points are entirely reasonable. And believe me I am directing my efforts at society as a whole, using this case as an example. But until things change, probably more women than men will continue to change their name and are therefore put to greater inconvenience and expense in order to have banks recognise the change.
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