No it pulls all transactions - not just those using Apple Pay. For example - I can see upcoming payments for current account and pending for CC (even though they are not showing in the HSBC app)
I will use my CC today and see what happens.
Really? I will try this later too as I wasn’t aware this was possible
My Apple Pay is not showing pending CC.
2 Likes
Now you’ve got me thinking I’m mistaken.
So apologise if I am - I will double check with a transaction todsy
1 Like
Mine only shows actual Apple Pay transactions - I’ve used it a few times recently and they’re not appearing
2 Likes
Mine doesn’t either. It does, as the app does, show the credit available has reduced as expected.
You’re right - sorry for getting it wrong
I could have sworn I’d seen pending - but that must have just been for current account
1 Like
Would have been cool if it did show pending though. 
1 Like
Global Money card just arrived, it’s not garbage or anything but the print doesn’t look anywhere close to as nice as the Apple Pay image.
I still like it though.
2 Likes
Hello HSBC people. First time posting here I think lol.
Anyways, what’s people’s opinions on HSBC. I know some of you are Premium Customers, but do you generally like HSBC or are they a bit iffy?
It’d just be for their child account (don’t make enough for premium sadly).
Is the app good? How’s support (I mean I’ll find out either way 
)
Also, could someone explain what the whole situation is with the payments thing. I swear I saw somewhere that they don’t process payments after 1630 until the next working day or something like that.
Thank you 
Payments work any time.
CHAPS don’t get processed late afternoon in most instances. They have core hours with most banks.
App is fine, functional, notifications aren’t as nice as I’d want them to be, capital letters, odd spacing for a line break.
3 Likes
Hi Carlo
Good.
Nice. So long as I can see my balance and transactions that’s all I care about.
Hmm. It’ll be fine
I have premier and, allegedly, premier support - I have to say it’s always been great. On the very odd occasion it’ll drop to Monzo standard. It’s actual live chat too, and more or less 24/7 in that you can always speak to them but if it’s like 1am or something they might defer you to call back in the daytime.
Absolutely no complaints here. I have premier plus the card and global money account. All of which have been great, the latter especially so abroad. And arguably one of the nicest card designs
The app while it could do with a slight update is more than functional. You can do basically anything you need to do. Don’t expect Monzo level of insights or transaction detail though.
The Notifications could be slightly nicer looking but they’re really reliable and instant, which I’d rather have anyway. It’s also multi device.
By the way, they’re not the fastest. So don’t be too surprised if you pull the trigger and then have to wait a week or two. But once you’re in, you’re in.
3 Likes
I concur with what others have replied. I applied straight for a Premier account and was told that I was successful at the end of the application. Then there was over a week of waiting until I got snail mail with account details, telephone banking password (which is needed to set up online/mobile banking), etc.
Support is great, both telephone (which is answered immediately and you are greeted with “Hello Mr …, welcome to HSBC Premier support”) and chat (which also identifies itself as Premier support).
The app is fine for me - a lot less busy than the Monzo app and one of the few high street bank apps that gives immediate notifications with sound. Daily transfer limit of £100,000 is useful, although I had no problem getting it temporarily raised when it was £25,000.
I have had HSBC Advance in the past and the app experience was the same, but support was more of a call-centre experience and a bit slow in answering.
2 Likes
Is my main bank, the one I had longest and stuck to since the student days. Works flawlessly, app does leave a fair bit to be desired but fit for purpose. Solid offering for premier (although I do not have) and good savings and investments products. Good credit cards too if you want them. I’d say they have a fairly good customer service, and where they fall short, they are generous with compensation.
3 Likes
So I’ve just had a look at HSBC appointments, and they’re wanting an hour appointment. It’s a children’s bank account, not a million pound loan. FinTech’s really do have their game sorted out, and with no branch visit required. I also have to travel like 13 miles to get there lol 
Is that because it’s a kids account? I opened all my HSBC stuff online.
Yes. Literally every other bank (apart from barclays, but who actually uses and likes barclays?) allows you to do it online. These two are stuck in the past, with physical only account opening. Most BS thing I’ve ever seen, when they’ll just type the information into their computer.
I remember having to go into Yorkshire Bank with my Dad in 2006 when I was 16 to open a bank account lol.
Do you need to take a parent with you? Or just literally have to go yourself to prove you exist? 
All they want is my passport and a bank statement (Starling cuz I can get it certified in-app). Most stupid thing in the world.
This I suppose. Most stupid thing ever. It’s the same with virgin money actually. They can do 18+ online, but 16-17s have to go into branch. My nearest one is 60 bloody miles away 