This downgrade stuff reminds me of a time a Barclays customer got sent a standard blue card not a premier card, as she no longer met the requirements for premier.
She kicked off big time because she had a “peasant” card now 
That’s what happens when your balance is nil bab.
How did Barclays respond?
I expect by saying “just deal with it”
Yeah, just said they don’t qualify for premier so they are a standard account customer with a standard account card.
The complaint wasn’t upheld by Barclays or the ombudsman.
So, decided to keep HSBC as an open account rather than closing, just in case I wanted to go back. I thought I’d just jump the inevitable and change it down to Advance now.
“you have to go to branch to do this”.
Yeah, no. I’ll just let you auto downgrade it when it happens pal.
You can do it over the phone.
When I had my complaint I asked about upgrading, he said you have an eligibility call then a credit checked application call.
Guess you’d just call the main line, he did say it was quite a new process as he had to go check before confirming with me.
I was on the phone, but to be fair I didn’t specify this. I challenged it and was told it could only be done in brunch.
Probably but I never really check those things
Can it be done in dinner too?
on the HSBC app, if you go to Products is the Credit cards option broken for anyone else?
if I click on it - nothing happens, but other options i.e overdraft work fine
Not working for me either.
Yeah, it doesn’t work currently. It does work if you try in Browser even after it’s forced you back into the app.
Sooo…Who’s left in the HSBC House then? I had nearly left then had a moment of exetential crisis over the weekend and got cold feet. The only real reason I was going to leave was the CS, but as @IanG pointed out you can do most on chat.
Plus, with FD, nearly everything I was trying to do via chat was ‘I can’t sorry, can you just call us’ which was annoying to the stage I didn’t really see the benefit of moving at that point.
*A moment of silence, please, for my credit file
This will look like me, eventally. I’ll just wait for them to do their thing and change it to an advance account later this year at some point.
Don’t leave it there 
Given the changes across the globe I’d not be surprised if they closed FD off.
I am absolutely not moving agian, ain’t no one got time for that 
This also played in my mind a little. I don’t think that’ll happen, but I do think that it will stagnate, and not really improve.
I also wondered the alternative, which I don’t think will happen, which is they decide HSBC is for the wealthy and close out basic and advance accounts, instead using FD.
If that happens I think I’ll just close banks and go back to cash only
Ah I see. I suspect that the whole premier offering is going to change completely later this year, and one of two things will happen.
Premier will remain as is, only you’ll need to be rich or have a HNW role to get it. If it’s that, I can’t see why anyone would stay for it.
Advance will in effect become the ‘new premier’ for the mass-affluent market, similar to Lloyds 360 and change slightly.
I’m a little relaxed about this. Utilmately a bank has to run like a business. It cost them more to provision the account than they liekly made, and perhaps wasn’t the loss leader to private banking they thought it might be.
I will miss the travel insurance, and in fact if they turned premier into a paid for account I’d pay it, but other than that apart from the premier bit of the card I won’t really notice it. Never used the benefits on the Premier CC really.
That’s what they did with the US, purely Premier now from what I last read in an article.
I certianly hope not, having decided to now stay with HSBC. If they do do this, it will be game over for anything that has a relation to them, ever.
I agree with what you’ve touched on slightly.
I think a possibility is it could become like HSBC HK and have different tiers
HK has Premier and Premier Elite.
Could they be hoping to implement something similar in the UK.
Or will they potentially bring back a Jade equivalent product??
It’s all up in the air at the moment I think. Too many speculations going around.
I’ve got an HSBC Premier mortgage, wonder if they’ll bump the rates if I decide to leave?
I’m keeping the account open but it will be dormant after this month’s direct debits have been taken. I’ve also moved my ISA away so definitely don’t qualify for Premier now!
It will be useful as a backup (or main if I get fed up with Fintechs).