Looks like you just have a transaction that hasn’t cleared yet? Monzo bases the balance on the available balance. What’s the available balance showing as in the HSBC app?
Exactly the same happened to me about 20 years ago. I’d had a standard HSBC credit card for some years, and they just invited me to upgrade to gold, out of the blue. I didn’t have any HSBC current accounts, and certainly wouldn’t have qualified for anything other than the standard version.
I can’t remember it having any perks.
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It’s one of the main reasons I like Monzo’s open banking as I can see the actual balance at a glance pretty much immediately after making a purchase.
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It’s not massively out of sync, HSBC seemingly has processed all refunds; monzo app hasn’t caught up.
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As the available balance is the same on both and the balance in Monzo plus the available balance equals the credit limit, it looks like it’s just another transaction has been made and hasn’t cleared. It won’t show in either app until it does.
For anyone who’s still with HSBC and wondering.
Oddly specific date in September to do it in, but at least it’s not April as they initially specified it would be.
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Surprising to read that people will be allocated either Advance or a standard account.
Surely, it should be one tier down. If you were eligible for Premier under the old requirements then you surely would be eligible for Advance over Premier?
As I’ve never held the other accounts. What is eligibility for Advance? Isn’t it just a minimum pay in requirement?
I guess it depends.
Could be loaded and have a poor credit file, therefore moved to bank account as you wouldn’t be eligible for the Advance as you need to be eligible for the £1k overdraft.
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With both Advance (and Premier), there are stated requirements and unstated requirements - of the latter the primary one is that you pass an internal credit score threshold. If you don’t meet it then it is simply Computer Says No, with no recourse even if you meet the stated requirements. As such, I can believe that there are people who may fail the internal check for Advance on downgrade and get allocated standard accounts instead.
This downgrade stuff reminds me of a time a Barclays customer got sent a standard blue card not a premier card, as she no longer met the requirements for premier.
She kicked off big time because she had a “peasant” card now 
That’s what happens when your balance is nil bab.
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How did Barclays respond?
I expect by saying “just deal with it”
Yeah, just said they don’t qualify for premier so they are a standard account customer with a standard account card.
The complaint wasn’t upheld by Barclays or the ombudsman.
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So, decided to keep HSBC as an open account rather than closing, just in case I wanted to go back. I thought I’d just jump the inevitable and change it down to Advance now.
“you have to go to branch to do this”.
Yeah, no. I’ll just let you auto downgrade it when it happens pal.
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You can do it over the phone.
When I had my complaint I asked about upgrading, he said you have an eligibility call then a credit checked application call.
Guess you’d just call the main line, he did say it was quite a new process as he had to go check before confirming with me.
I was on the phone, but to be fair I didn’t specify this. I challenged it and was told it could only be done in brunch.
Probably but I never really check those things
Can it be done in dinner too?
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on the HSBC app, if you go to Products is the Credit cards option broken for anyone else?
if I click on it - nothing happens, but other options i.e overdraft work fine
Not working for me either.
Yeah, it doesn’t work currently. It does work if you try in Browser even after it’s forced you back into the app.
Sooo…Who’s left in the HSBC House then? I had nearly left then had a moment of exetential crisis over the weekend and got cold feet. The only real reason I was going to leave was the CS, but as @IanG pointed out you can do most on chat.
Plus, with FD, nearly everything I was trying to do via chat was ‘I can’t sorry, can you just call us’ which was annoying to the stage I didn’t really see the benefit of moving at that point.
*A moment of silence, please, for my credit file
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