HSBC CS told me a couple of weeks ago non-existent notifications for current accounts is something they’re aware of, and is much more prevalent in people with multiple accounts. A fix is meant to be coming Q1 this year but no set timescale. This may be just to shut me up however as I’ve moaning about it for ages to them.
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Half of the time I try and tap Cards or Invest on the new app I end up tapping on the notch instead which takes me out of the app if something is playing
Also it shows my balance as £*** on the first screen and I have to tap again on that account to see it, seems really counter intuitive
Press the eye icon next to “your products” this will show you your account balances.
I had the same with my HSBC app.
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It’s a hide your balance feature. Just tap the eye as explained above and you’ll be able to see them again
You can also swipe left and right to get to the different options.
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I do this with my Amex sometimes. So used to using it that I forget that I should be using Flex or Barclaycard Rewards for non-sterling spending.
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Bye bye HSBC Australia?
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Imho they really need to stop divesting so many retail operations.
I understand exiting some markets but countries like Australia (and Canada - now sold) have a lot of potential especially with expat customers who want to bank in multiple countries.
Also, if HSBC decide to do less retail banking it will eventually lead to fewer future Premier customers and/or businesses familiar with them.
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Blooming nuisance as I was planning on using them myself when we tootle off to Oz because of the interoperability of the UK and Oz banks. They have a decent operation if you’re living there with cashback on most transactions and looks like a very usable bank, though they’ve not got many branches there.
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I still think of the old Midland Bank slogan: The Listening Bank.
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Well that’d be a little bit annoying, I use global transfers to there.
Another article (The Australian, paywalled) speculates the most likely buyer would be NAB (one of Australia’s big four; you might know them as previous owners of Clydesdale/Northern/Yorkshire banks), who bought Citi’s consumer business in Aus three years ago. When they integrated that they also discarded with the multicurrency account offerings Citi had.
Citi were great for local accounts at one time but they’ve closed most (all?) of their non US retail banks now. Better than HSBC as you could do everything in any of their ATMs anywhere as if it were your home bank.
TSB - The bank that likes to say yes.
Amex - Don’t leave home without it.
Heinz - Beanz Meanz Fartz.
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HSBC - (no longer) the world’s local bank.
(Those were great adverts, and probably a time for expansion for them).
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They closed a lot of their mass retail banks, but kept quite a few of their international Citigold units. A blueprint for HSBC keeping Premier after exiting mass retail perhaps (like in the US)
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I could see them doing that but, as with Citi, their premier offer isn’t that feature rich. I’d qualify for premier, but the investment side in Australia is just way too limited. Bring back Merrill Lynch HSBC and I’d be happy.
For now. I suspect once they’ve got rid of people (including me) from the mass-affluent sector they’ll develop this further.
I recall one of the emails from last year talking about new health benefits coming to Premier customers early 2025.
So I guess once they’ve got rid of many of those customers don’t meet the new criteria, they’ll introduce the health benefits.
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9 April is the date they said people need meet the new qualifying criteria.
Probably they will announce before that date what new things Premier will get so people stick around.
Singapore and Hong Kong should have some of the new Premier benefits and the reviews say that people are given discounted virtual doctor consultations, complimentary personal insurance, health check-ups, and mental health support.