How/Will Monzo convince the older generation to switch?

As a pensioner I totally agree with you and am selling the benefits of Monzo to much younger friends and family.

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If Google weans you off all of life’s bad things, then you should live longer. Even if you don’t, it will feel like you have.

Just watched your Utube video Monzo Open Office for May, enjoyed it a lot but was dismayed to see as the camera panned around not ONE grey haired grumpy old git, wished I lived nearer but it would probably be a nightmare trying to park my electric vehicle.Next Open office if no grumpy old git`s turn up get someone to go outside and drag one in… For balance.

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Isn’t the next one in Birmingham? I can get there from Norwich :emojiforgrumpyoldgit:

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Some interesting points raised.

The only thing I can add - is that at the branch I used to work in. 90% of the customers wouldn’t go anywhere near Monzo, even some of the ones that now use Online and Mobile banking.

In my opinion, you will be able to get the older generation to switch, that love tech / have worked with tech.

The ones that haven’t? It will never happen.

Another point actually is that most of the older generation that I worked with that decided to start doing online banking, went out and bought Ipads, not smart phones.

I don’t love tech and have not worked in tech. I recognise tech as a tool and it had better be more value than grief. My red line for switching is joint accounts. My attraction to Monzo is seamless foreign transactions and not being gouged with fees. PS At 62 I expect that I am in the upper third age group.

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But you have a smartphone, and recognise tech as a useful tool I assume.

I was talking about the people who don’t :yum:

Yes I do. However, if Monzo was only available by filling in a form and posting it off then the foreign currency transaction zero fees would be my motive for applying. I would love to use either Monzo or Starling as my only bank but without joint accounts it remains a useful adjunct to my main legacy account.

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It’s nice to get deferent views :sunglasses:

So what would motivate you to use Monzo as a main account, if they did joint accounts, rather than just using your legacy account & Revolut that has better conversion rates than Monzo?

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I want all my current account banking in one place.
It must be a joint account.
I really wouldn’t switch until CASS is available.
Since discovering Monzo, Starling et al I have warmed to the concept of ring fencing bill money and having spending money. So, I want pots or goals that I can spend from and top up automatically leaving the residue to spend on food etc.

In other words I want a bank account first and foremost (as I understand it and have understood it for 40 years) and then the advantages brought by tech (no fees, display of pending transactions, pots etc) seal the deal.

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Resurrecting a somewhat old thread thread here - boom tish - I am an older user (74) but have always been comfortable with technology (rather more than some of its progeny such as Facebook and Twitter) so experimenting with some of the new fintech stuff (Monzo, Revolut, Starling, bunq, TransferWise) has been an easy journey for me. What I shall use in a year or so is still uncertain, but it will be fun to see who does what and how they do it.

My wife, on the other hand, is about as Luddite as they come - she barely remembers ctrl-c and ctrl-v for cut and paste on the desktop; email and Amazon are all she really uses. To get her to switch from her legacy bank and chequebook, or just to try something like Monzo would require little short of a miracle. In the first instance, I would have to be able to demonstrate clearly that it is completely safe in the events, say, of hacking, loss of phone, forgetting a password etc.

Also, of course, the UI has to be easy to use. At present, I feel that all the various apps still have some way to go. For example getting statements onto hard copy would be essential. Just finding how to get a statement is too hard in most apps - in Starling especially.

Value-Added propositions, such as a linked savings account with automatic switching between that and a current account according to pre-set rules would be useful (my wife maintains too much in her non-interest bearing current account). Links to marketplace partners need to be seamless if they are to be of any interest. At present, for example, Starling and Wealthify don’t seem to qualify in that regard.

I could go on, but that is probably enough rambling from a tiny segment of the Monzo customer base.

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I am 74 years old and read about Monzo in national newspaper. I decided last October to give it a try. As spend about 6 months in Spain. I use my Monzo card for all my purchases in restaurants and supermarkets, the rate of exchange I get is the best I have come across. I use Monzo as my second bank but I am seriously thinking about ditching my other bank. Well done Monzo

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See I just asked my dad who is 64 and he said he doesn’t see the reason to move banks at all. He already gets certain level of foreign currency with Halifax and they haven’t really ever done anything wrong to make him move.

So actually it might not be swapping to Monzo but a why swap banks at all conversation

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I’m 45+ and have made the switch, so I guess it’s worked :slight_smile:

I could have wrote that, my wife does not even know where the on button is on my computer.

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I have this month made the grade to elderly, which in case no one knew is 80, evidently you are now middle aged until 79. Now for me to make up my mind who to go for Monzo or Starling it will depend who comes first with a real Joint Account, I cannot leave my wife with no access to be able pay bills etc. Of course she could go before me but being a bit younger I doubt it. I do intend to be rid of HSBC as quickly s possible and I would really like it to be Monzo for my banking future. I do realise that Monzo is for the up and coming generation but I still want it for my bank.My last point is that my wife is just not tech aware and does not want to be so you see why for me a joint account is a must have unless either of the banks come up with something that works similar.

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Has Monzo published a 2018 version of this data?

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Not yet no.

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