A few months back, when we announced our fresh start for Monzo Plus, we committed to weekly updates to keep you in the loop.
Since then, we’ve posted 8 of these updates. And we’ve moved to biweekly updates, as we didn’t always have a lot to say on a weekly basis.
But we’ve also heard from you that the current way we’re communicating with you isn’t ideal.
While we’re still thrashing out the details of what paid-for Monzo looks like we won’t always have much to share, and that’s frustrating.
And since this is something we’ll be asking you to pay for, it’s a little different to how we develop other products. We’ll want to explore different angles and approaches without the expectation that ‘this is what it will be’.
I think there’s a few ways we can change things up.
We keep the biweekly updates, with the understanding that they won’t always be full of info and the team won’t necessarily be replying to comments.
Just sharing updates when there’s something meaningful to share. So when we’ve made a decision about something, got some new designs, or want feedback on something specific.
I think approach #2 is best. It lets the team focus on building the product, so they can come back when the plan is clearer. That doesn’t mean radio silence or not wanting feedback though!
But we’d like to hear your thoughts: how would you like us to communicate with you?
- Keep the biweekly updates
- Updates only when there’s something to share
- I don’t need to be kept in the loop
(Third option included for anyone who feels that way to express their preference too)