Hi there,
My mother (who lived in Spain and who had account in Spain) sadly passed away in January this year.
The banks in Spain are asking my father that I produce a letter stating I am the account holder in Spain is called the ownership certificate.
Apparently is just a letter where it shows your name and address the account number and IBAN confirming you are the account holder.
How do I get this from Monzo? I have attached one from a Spanish bank
Many thanks
Andrea
Hi @Andrea.AM1981. Welcome to the community. Sorry to hear of your mother passing away.
I’m not sure I fully understand your question so i’ll provide 2 answers:
Are you saying your mother had a UK Monzo account while in Spain? If so, then Monzo outlined their bereavement process in a blog post last year. This may be slightly outdated but should give you the basics.
If what you are asking for is proof that you own a Monzo account (so that the funds in your mother’s spanish account can be transferred to you), then either:
A) Check if they accept a bank statement, as this will contain all of the information you mentioned and can be downloaded directly from the app.
B) If they need a specific letter, you will need to contact customer service via the in-app chat to see if they can provide one to you.
A Spanish solicitor asked me for one of these letters earlier this year, but they were satisfied with a statement, so it might be worth enquiring if a statement would be acceptable.
Otherwise just ask Monzo for one and see what they say.
Hi there,
No this is not what I mean.
My mum had Spanish accounts, in her will she left half her monies to me the other half to my sister.
My mums bank in Spain they are asking for a letter from my bank (in this case Monzo) state NH I am the account holder of my account to pass me my inheritance from her bank to my monzo account.
I have done this and they got back to my father saying they needed a certificate 
To get this from Monzo you will need to contact them via in app chat. Monzo should then be able to provide you with the letter you need.
Hi There!
If you reach out to our team we can provide you with an account ownership letter via the in-app chat and this should cover everything you need! 
The letter wouldn’t have the IBAN in, no?
Hi Tom, I spotted this thread as have a similar need to the OP. I have a business account and need a bank letter stating ownership of our account, and getting no response from the app chat Can you help please? Thanks
You need to reach out via chat, if it’s been 5 working days or more (reasonable time) raise a complaint.
Staff can’t really do much here.
Hi Paul,
Sorry to hear that you’ve not heard anything back from our team via the in-app chat.
As we’re not a live chat, sometimes you may be waiting a little bit to hear back from us, it’s not unusual to wait up to 2 hours for a response sometimes. Alternatively you could email us at help@monzo.com and our team might be able to help you over there, though sometimes it is quicker to use the in-app chat.
I hope this is solved quickly as possible for you!
