Help us test setting a default plan for Flex 👀

Monzo Chat News & Updates
88

Is there any further news on when this will be rolling out to all customers please?

89

What’s the status on this feature? Can you at least make it available as a lab that I can turn on? I am about to use the card for a few days and would rather avoid the completely unnecessary pain of having to select the instalment plan every time…

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90

@TomMills is this feature separate to the new flex feed? Got access to the new feed but couldn’t see an option for default payment. :cry:

91

It was a small trial rollout, the launch will come eventually

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92

We’re looking at the trial data at the moment, so I’m hoping to be able to share next steps in the next couple of weeks :crossed_fingers:

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93

I’ve had it set to pay in full since I first got the feature, would like to be able to select pay in 3 though. :eyes: :eyes:

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94

Morning folks.

Quick update on this - we’re rolling out defaults to everyone, starting this morning. We’re spreading the roll out over a few days, and we’re aiming to finish early next week :crossed_fingers:

I’ll close this thread when we’ve finished. Please share any feedback in the main Flex thread going forward :pray:

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95

Tom, why is this another feature that Monzo have half-implemented? It’s great to be able to set a default, but until the 0% pay in 3 option is one of the options, this feature is not finished and to be honest, not much use to anyone.

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96

Where does it say it’s finished?

It’s useful to lots of people, as this thread demonstrates. 3 month default would be best and Monzo know that’s wanted by lots of people.

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97

Tom very clearly states that they are rolling the feature out, and once it’s rolled out he will close this thread. That is the feature being marked as “finished” as far as Monzo is concerned when it clearly isn’t. There is absolutely no valid reason that the Pay in 3 option is not implemented from the get go. You’re right that it’s wanted by lots of people, so why isn’t it done at the same time as the other options? Technically it’s doable, as they have the 24 month option. So is it a regulatory thing? Seems unlikely.

98

Have a read of the thread instead of just complaining and you’ll find the answer.

No it isn’t.

99

Nope it’s a business decision by monzo to not

100

We can be nicer to people who may not have the time to read through 97 posts in hope of finding something relevant.

There is indeed more than one valid reason. One is that the default for any credit card is ‘pay next month’, so this is included as one option. Also, any other credit card has a minimum payment option you can set, and this is reflected by setting 12 months as another default option, so basically having these two as possible default options means Flex can function pretty much as a real credit card.

Now, a reason not to give a default option of 3 months is that it costs Monzo money when people do that, and as nice as they are, they also want to make money so they don’t want to make it too easy for people to cost them money, hence not allowing 3 months as a default option, although it is always available for manual selection.

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101

*19 posts before the answer was given.

Spend a fraction of the time reading that he does complaining and it would be a lot easier. Have a look at the post history.

102

@crag92 I think we have a pretty good track record of listening to and responding to feedback, including making changes to existing features. So just because we’re rolling out the feature as it is now doesn’t mean we’ll never revisit it.

For example: we changed when we took the first payment, launched a physical card, removed the £30 minimum spend, unblocked pay at pump… all based on feedback from customers.

I included the explanation for how we designed the feature in the original post, but @dinosm summarised it perfectly here:

the default for any credit card is ‘pay next month’, so this is included as one option. Also, any other credit card has a minimum payment option you can set, and this is reflected by setting 12 months as another default option, so basically having these two as possible default options means Flex can function pretty much as a real credit card.

We’ll continue to monitor all feedback on Flex, including being able to set 3 monthly payments as a default. It’s just easier for us to keep track when it’s all in the central thread.

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103

At least I don’t defend every single thing they do and lurk on every thread. I come to provide honest feedback for things I don’t like, I have a life so I don’t have time to come here every day to explain all things I do love about Monzo. And I do love them, that’s why I invested.

104

Thanks for the response. I see the logic, and I’ve said my piece.

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105

As, so reading the forum you’re signed up to is bad. But logging on sometimes to be selectively critical is good. Gotcha.

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106

You do realise I shared the exact same critique as you at the beginning of this thread?

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107

Still not had this through, is rollout taking longer than anticipated?

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