https://community.monzo.com/t/custom-categories-1/649/2?u=samuel10
That is Hugo’s response as to why we can’t have custom categories.
To be honest, I don’t understand how much more of an effort custom categories would require. Either way, I would much rather have something which takes up slightly more effort but is completely accurate and works perfectly to my needs than something that works “just ok.”
Or the option to create custom categories could be left entirely with the user. If the user does not create any custom categories, automatic categorisation etc could simply continue as they currently are.
And for those of us who will create custom categories, it means we are happy with the extra effort.
Me being slightly synical here, but I think Monzo wants to track exactly what we spend our money on, so they can recommend products to us when the marketplace comes out. This would be the only reason I can think of as to why we don’t have custom categories and why Monzo isn’t even entertaining the idea.