Chase UK Chat (Part 1)

Not available for any of my legacy banks yet. However I was surprised to find that my P60 was already available on Friday!

New offer:

Account views also seem to have reverted, the recent change didn’t last long :melting_face:

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On the Home Screen for me:

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Looks like you need to create a new savings account to get the 5.1% AER. My original savings account is still showing 4.1% AER.

Got the email but clicking the link shows the offer not available :confused:

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That would have been less messy. I’ve opened one anyway. I need somewhere to transfer my easy access savings to when Santander drop their rate in May.

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Just opened one. My savings are still in Metro bank @ 5.10% but that’s going down this month.

Not sure if this is targeted or just a phased rollout but not showing for me (and some others on FB). App is fully up to date. If I open a new savings account it still gives me 4.1%.

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Wasn’t earlier for me but it is now.

I had the same issue but it then took me through making a new account and I have the boosted 5.1%.

This extra boost has made me come crawling back to Chase after keeping my account dormant for 1+ year :rofl:

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Still earning 5.2% at Ulster on instant access, so…

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A response from Chase has been posted in FB which states that only certain customers are eligible for the offer. Given that they’ll be able to see that I am transferring money to other accounts, I guess they really don’t want my money…

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I queried this offer this morning. Had a response from Chase. Other than removing my name, this is verbatim:

I understand how this might seem unfair ( …). The reason why it’s an offer to limited and qualified customer only, is because we have a regular savings account for customers who would not be able to qualify and be eligible. No worries, we always consider our customers’ satisfaction, and if this gets reviewed, hopefully the offer will be available for more customers like you.

I have asked for clarification of the second sentence. Maybe it makes sense to others but I’m struggling to see what the intended meaning might be.

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It appears I have it. Maybe because I have a very low running balance to encourage me to move money over like before :man_shrugging:

I’ve ten savings accounts so would have to close one first.

What’s with the regular saver? Is that something different again?

I think by “regular” they mean “normal” rather than “frequent”. They’re referring to the 4.1% savings accounts. So they’re saying not everyone is eligible for the 5.1% one but that they still have the 4.1% one to use.

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So they haven’t considered that this is going to seriously annoy a lot of customers?

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Careless use of language by the CS rep. Regular = normal.

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Seems not, I use mine quite actively so I’d like the extra 1%.

I don’t like any offer that targets new customers only and doesn’t also reward longer term or loyal customers.

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Do you have the boosted interest offer?
  • Yes
  • No
  • Yes eventually
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