So I just had to use chase support to change some limits.
The support was fast enough to respond, I got what I suspect was an autobot reply before a person came on the chat 10 minutes later which is speedy enough but sadly they would not increase my limits.
I asked for the limits to be increased, and I answered but they just responded saying limits can be viewed in xyz place and just ignored my multiple requests to increase it before saying is there anything else they can help with.
I responded saying I guess I will just have to wait till my limit resets and they said that would happen at midnight.
Bit disappointed they wouldnt increase the limit and just ignored my request and told my to wait till midnight but the support was quick at least.
I would escalate that to get them raised, or a reason why they won’t raise them (for example if it is policy). Just ignoring the question is never OK for customer support.
I don’t see any reason why they would. Closing an account, rather than leaving it dormant, is conclusively/impulsively terminating a banking relationship and to them likely puts you in the bucket of a non-target, non-quality lifetime customer that they won’t get a return on.
Good to finally have confirmation of the new terms we speculated about. Think the hurdle rate of £500/month deposits is very reasonable.
I don’t really agree with this. People can close an account and want to come back for any number of reasons. If this was true I wouldn’t be back with first direct and HSBC because at one point, a few years ago, I had accounts with them. Nor Monzo, Nor Barclays when I was with them.
I think it’s purely down to Chase not having the architecture in place to support it. The 12 month re-join limit was clearly a lie, as was the promise that customers would be able to re-join “soon” too. If they don’t want to then that’s in their gift of course, but at least be honest about it
Ah - was trying to work out why the new Cashback offer was starting in March, but they’ve extended the existing one to April.
Worked it out now - so it’s the income in the previous month which qualifies you to earn cashback the next month. So, if they were going to start in March, they would’ve needed to have told us by the start of Feb so that we could transfer £500 into the account this month.
I suppose the 1% isn’t bad but I keep such a low running balance it’s effectively worthless. It would be £1 a year give or take. Even if I was not trying to just rinse chase I would be holding most money in a saving account and moving it across.
Any word of CASS or cheques via post? I don’t use cheques often but I know from monzo posts it’s a HUGE deal for some people.
Also I wonder if they will let cash be paid in?
Oh this is good. I was going to go back to Monzo for my spending but will continue with Chase. I might even cancel Monzo Plus now as I’m just not seeing the benefit with Trends anymore.
