Hi has anyone had any experience of a chargeback ?? Mines been going on since March and I feel like I’m not getting told anything !! Loveholidays have disputed the charge back on 5th June but all I’m getting told is monzo are reviewing evidence !!!

[image] Nikkela28: all I’m getting told is monzo are reviewing evidence !!! Could be that’s all they are doing. :man_shrugging: This is worth a read [image] What we're doing around card payment disputes at Monzo Making Monzo Hey! I’m Rika, Monzo’s Lead Disputes En…

There are a few existing threads on the process. The Search function is fairly good.

Yes I’ve had a look but can’t really find any answers !! I put the chargeback with monzo on 27th March but due to the pandemic this didn’t get put forward to mastercard until May !!! 45 days up 15 June but love holidays have disputed I have given all evidence and don’t know what happens next …

If they have disputed, Monzo have to dispute, and the fees keep going up until someone admits defeat essentially I am surprised they disputed (assuming that they cancelled the holiday due to covid and not yourself cancelling)?

They are a terrible company I will never use them again worst thing is it was for a stag party my daughter was due to marry yesterday and now changed to next year so need to get everything for stag/hen parties rebooked but not through love holidays xxx

A lot are doing this. STA Travel disputed my dispute with Amex and the dispute got overturned because sta had issued a credit note

I am curious about how many banks don’t dispute back then. Because everytime anyone disputes the fees go up I believe they start at about €25

Did LoveHolidays cancel the holiday? Or were the flights etc still operated?

Hi Loveholidays cancelled all travel arrangements due to coronavirus at the end of March and still no refund as per the ts and cs xxx

I think the problem I have is I have no updates from monzo I don’t know what to do and if you look at trying to get the money back a different way.

Chargeback against Loveholidays

UK Help

Anarchist (Press ‘Help’ search ‘Contact us’ or email help@monzo.com or call 0800 802 1281) 26 June 2020 19:22 2

Could be that’s all they are doing.

This is worth a read

Topic		Replies	Views
What we're doing around card payment disputes at Monzo Making Monzo	44	17634	25 July 2020
Successful chargeback dispute 🙌🏼🙌🏼 Monzo Chat	56	34621	8 August 2020
Mastercard chargeback taking more than 3 months Help	37	5744	8 February 2020
Support Response times? Help	22	2658	22 August 2020
Charge back dispute never ending circle? Help	10	1313	10 November 2020

Chargeback against Loveholidays

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