I was speaking generally about Barclaycard offerings. Iāve no interest in, or need for, a balance transfer. Iāve never carried a balance.
Agree though, if thatās all you are after, then I guess the app doesnāt matter.
The last time I was with them, the app seemed to be broken or giving errors most of the time. There was also an issue where the app would display the wrong name (not mine), and they were unable to resolve it.
I had similar issues with the banking side. Iāve not returned to Barclays since. The tech seemed awful.
It is still the same. Iāve had Barclaycard for 20 years and only use it for the occasional balance or money transfer offer. I only use the website which is good enough.
Their tech definitely is one of the worst Iāve used from the mainstream banks.
I have 2 profiles which causes countless problems. One profile has my middle name, one doesnāt.
My contact details are different on the app vs internet banking.
It seems current accounts get assigned to one of my profiles and Barclaycards to the other.
They said the profiles needed to be merged but the only way to do it is in a branch with ID. Both my local branches closed down. Iāve never bothered to get it sorted.
When I had a Barclaycard, notifications did not work, approvals for card purchases in the app didnāt work, my statements never showed in the app.
Despite all this, I could do the basics though. Iāve got a Premier current account now but only use it for the Avios. I wouldnāt use them as my main account.
Itās not brilliant but itās not terrible, either. It does the basics of managing a credit card without bells and whistles. They really need to do push notifications, especially for active card checks.
That would be your best bet. A complaint from the angle of the application not allowing you to complete. They might find a flag or something simple thatās causing the problem.