Hi all, inspired by @Rjevski and not wanting to derail someone else’s thread, what are the worst payment apps and experiences you’ve encountered? Both legacy and fintech
To be fair, ****** QR-code based systems have taken off fantastically in some countries.
I don’t think even MCX believed in their product, as if it’s true merchants had to sign a pledge to disable contactless (and there is some evidence - for example, Best Buy re-enabled contactless once MCX collapsed, and they’d disabled it some years before) that seems to indicate they know the customer experience with contactless is better. In this millennium, trying to force customers to use your product instead of improving it isn’t exactly a recipe for success.
Yet, we still see it all the time. Barclaycard refuses to participate in Android Pay, thinking it’ll force me to use their app that requires a PIN over £30, declines over £100 and never works well. Furthermore, to prevent me from using it just sometimes, they don’t allow it to work unless you make it your default payment app (you should be able to have the foreground app bypass the default, but Barclays disables the contactless function if you don’t have it set to your default).