Announcing the Overdrafts Preview!


#254

Why not push people towards a temporary overdraft for emergencies

I don’t think that’s responsible. Designing a product in order to trick people into debt in order to generate revenue - i think that contradicts Monzo’s ethos, and will not go down very well with many customers and definitely not with the regulators.


(MikeF) #255

To be fair, no one has suggested trickery. An overdraft can be used as an emergency measure on every other current account so it’s not an unreasonable suggestion on that basis. Falling back on what every other bank does is clearly an option.


(Tommy Long) #256

Being extended a credit line by your bank to cover an emergency situation is precisely one of the main use cases of an overdraft. What exactly is irresponsible about lending someone some money when they’re in a jam and then charging them nothing if they pay it back once they get home (or charging them a transparent fixed 50p per day if they can’t afford to do so immediately)?


(Peter Roberts) #257

Especially if you get a push notification immediately letting you know you’re overdrawn. It’ll make it much harder to accidentally end up paying for credit you don’t want


#258

Giving them overdraft to cover emergency situations is perfectly fine, but your original idea of “pushing people into overdraft” suggests removing the ability for people to top up to avoid overdraft so that they will end up in overdraft - that to me doesn’t sound like the right thing to do.

Ultimately consumers should have the choice - either to choose to use their overdraft (and incur overdraft fees) or choose to top up their account.

If overdraft costs 50p but topping up costs £1 to the consumers, they can of course choose overdraft as it’s cheaper for them, but consumers should have the decision on what they want to do and how they want to manage their finances I think?

Maybe I’ve misunderstood what you meant by “pushing customers into overdraft”?


(MikeF) #259

I’ve moved the previous 5 posts from here:

since we’re starting to get into the rights and wrongs of overdrafts as a form of emergency credit rather than discussing the costs of debit card top-up.


(Richie Graham) #260

My question regarding overdrafts is about repayments…

Im a santander customer, just waiting for my Monzo to arrive… I currently pay £1 per day to them for the same facility which adds upto £20 a month or so for a couple of hundred pounds of overdraft… a ripoff rate indeed (monzos is certainly better, but not amazing for such a small overdraft)

I spoke to sandander and asked if i could pay it back (e.g. lower) my overdraft on a monthly basis until it was paid off and they had absoluntly no facility to offer this. Do Monzo intend to allow there customers debt relief in the form of paying there overdraft off (and lowering its limit) on any type of monthly or planned basis? or will people just be stuck with e,g, “its £500 mate, or nothing” like santander?

Thanks :slight_smile:


(Nick) #261

What is actually happening with Monzo overdrafts? Does anyone actually know?

They were “launched” in August and considering this is probably the first way Monzo is going to make money, they are taking an awful long time to roll them out to the masses?


(Patrick) #262

A small overdraft is all I need to be able to use Monzo with no worries at all.

It’s already my main (only) current account.


(benjaminlbowles) #265


Overdrafts on my acocunt has gone live… £100 limit - seems a bit tight!

Is the limit a maximum as it’s a beta product, or been calculated based on my usage?


Android app and Overdraft Facility
(Nick) #266

How do you get/active the overdraft?


(Colin Robinson) #267

I see this in the help section:


(Nick) #268

Yea I saw that - previously there was just a button to access it.


#269

Interestingly the text is identical on Android - but the button is missing!


(Jamie 🏳️‍🌈) #270

I’ve been offered an overdraft, but have not taken :monzo: Monzo up on the offer.


(Frank) #271

I want to take them up as a daily buffer but so far not offered.


#272

I had been planning to make Monzo my primary bank but Starling offered me an overdraft first so they are now my primary bank.


#273

How do they compare?


#274

They seem to offer higher limits when I look at what friends have been offered by Monzo v Starling (so far I don’t have a Monzo overdraft) Plus they better value as they made a sensible business decision and went for a low % rate rather than follow a customer poll and go for a daily fee which results in paying more money


(Patrick) #275

I’m pretty sure there was a webpage (blog or something?) Where you could register interest in the overdraft on Android - I think I did it some months ago.

Anyone else do this or am I imagining things?