TL;DR: you’ve gotten worse at this in the last year. Mildly better at preventing them, but when it does happen, worse at reimbursing the fraud.
October’s regulations can’t come soon enough. I just wish Monzo would have jumped before being pushed to protect customers. Something you actually promised to do when neglecting to sign up to the code, but, as it turns out, never fulfilled.
I posted on last year’s thread how my brother was caught out by one of these scams:
Since that post he has been scammed again, and Monzo’s response was unchanged, only this time they moved to close his account in the aftermath of his complaint.
You should be driving the innovation in this space Monzo. Not the regulator. You should be taking care of your customers. Not the regulator.
The proof in your commitments made here and in last year’s response to 2022’s data will be in 2024’s data. And I really hope that turns out to be case.
Please do better.