AML/KYC reason to shutdown user complaints on this community

A blocked card is the same thing as a blocked transfer in this instance :slight_smile:

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You keep missing the point but here it is in bold and italic a quote from @Joshante1’s first post;

Hi so I’ve decided to post on here as a last resort, last week Friday (a week an a day ago)

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No I saw that :slight_smile:

While I fully agree with the post you quoted, to me it looks like the issue is not that people come on here to request help in the first instance, but rather that there seems to be a communication issue when it comes to iisyrs requiring specialist attention. One week seems rather long for a response, enwb if required specialist intervention.

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Apologies for my rude manner and not using those emoji smiles but more than week without answer for someone saying this;

I’ve had to even save milk by eating my cereal with a fork! I have 4 children and can’t give them there lunch money, I am really upset how monzo have delt with me

just does not makes me smily.

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That’s a line from a Kayne West song mate.

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Not sure what’s the point! They are trying to say they are struggling by not having access to money in account - Or I am missing something.

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You are missing something.

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I think, potentially, you are missing something - but I don’t want to inflame the situation any further.

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Thanks for this

Kanye is overrated.

Expect Black Skinhead. That’s a work of art.

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How dare you sir!

Like this:

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I mean it can be Kayne or whatever but the message is that they are not in a good place without that money in account

I think it’s best not to take it at face value on this occasion. I do admire your genuine concern though.

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I think there’s no point debating about this before the staff steps in. We won’t be able to find out about his situation and it cannot be disclosed by the staff. As much as we want to speculate about someone’s situation and find out what is ~really~ going on, a public forum is not the best or safest place to do this.

If you really believe him and feel strongly about this you can always reach out to the guy via DM (and give him money if you are so inclined).

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Sorry but thought that we are actually talking about Monzo community shutting a user down for making a complaint on this community.

And if that not OK then apologies!

And the reason I am talking about it because Monzo sold us this transparency idea. Again to be clear user who complained today did not talk about AML/KYC stuff just made a complaint.

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Again -

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ignore this post. Was flagged for moderation earlier and just released. It’s not the time to bring it back now that the dust has settled

Edited, would not like to say leaders because Leaders are from community.