A trio of industry-first security tools to help stop fraudsters in their tracks šŸ”

Thanks, both contacts have now found the invite and accepted. Strange that both missed the notification given they said they do see Monzo notifications on their phones.

Also, no red badge with a 1 on it on the Home Screen icon. Perhaps these sorts of things that require a response could force a 1 there until itā€™s been accepted/rejected?

1 Like

Iā€™m glad to hear you were able to get them setup :raised_hands:

Thanks for your suggestion, itā€™s very timely. Weā€™re currently looking at making a few small tweaks in this area. Watch this space :eyes:

1 Like

NFC tags, like physical security keys, are a factor weā€™ve spent some time thinking about. Thereā€™s always a chance support for them might appear in a future iteration :eyes:

7 Likes

Is there anyway a trusted contact could be outside Monzo? like the new shared tab outside monzo users thing?

Hey @andrew_fishy :wave:

We donā€™t have any current plans to support non-Monzo trusted contacts. When you choose a trusted contact to double check payments, we need to be confident that the right person is performing the check and this would be difficult to do well outside of Monzo (for example, via email or text message).

By having another Monzo customer as your trusted contact, we also have confidence that they passed our verification checks when they signed up, which adds another level of safety :safety_vest:

13 Likes

That does make senseā€¦

I mean, I had a check come up when transferring Ā£1 to my own starling account yesterday, thankfully I was at home. Thank you for replying to me though! I really appreciate it

2 Likes

This would be a major upgrade towards what most banks I know (most Belgian) offer.

Nice to see efforts to stop fraud at this level: for every 5% extra thatā€™s been prevented, thatā€™s some big numbers in total.

Weā€™ve been gradually enabling accounts over the past few weeks and weā€™re excited to announce that added security is now available to everyone! :raised_hands:

To set up added security, head to ā€œPrivacy & Securityā€ settings in your Monzo app. You can get there by tapping on your profile at the top left of the Overview screen, then tapping on ā€œSettingsā€. From there head to ā€œPrivacy & Securityā€ settings, tap on ā€œAdded Securityā€ and follow the prompts that will take you through the set-up flow.

If you canā€™t see the option, please make sure youā€™ve updated to the latest version of the Monzo app and it should appear.

15 Likes

Iā€™ve used the new security functions to pay a large bill by bank transfer and the process was easy and very slick. Iā€™ve enrolled my parents in this already as I can see it a great step in preventing them being scammed. Amazing work Monzo.

9 Likes

Is this available on 16-18 accounts? I received the notification on my 18+ account today but would like to set it up on my daughters account

I would like to put 2d code on NFC tag - I have a NFC implant in my hand, so that would be handy if app could read the code via NFC

Cyberpunk 2077 is closer than we think

5 Likes

Itā€™s 53 years away.

2 Likes

Or maybe now. For the adventurous.

Hey @lionflower - yes, added security is available on 16-18 accounts too!

3 Likes

Hi all, so I am totally blind. I set up added security a few days ago. I use voiceover, the screen reader on my phone that reads to me what is on the screen. When adding your trusted location, voiceover does not read anything out on the map, so you do not know if you have selected the right address? also, when scanning the QR code, it would be nice to have voiceover read out some instructions, move phone left, move phone right, qr code centred, just so you know youā€™ve got it in the frame correctly as this took me ages to do? thanks very much!

14 Likes

Really good of you to give this feedback but also itā€™s incredibly disappointing to read this feature hasnā€™t been checked for basic accessibility needs.

Cā€™mon Monzo, itā€™s a human right and a basic expectation that this stuff is covered.

3 Likes

Hi, it is a shame, but unfortunately, I am not surprised. Since Monzo first launched, myself and other blind people have been pushing and pushing, to get the signup process more accessible. You can fill in everything fine, but when it is time to scan your ID, you get no guidance that it is in the frame. The starling app allows voiceover on the IPhone and iā€™m presuming talkback on android to give guidance. Move phone left, move phone right, centred. when it is centred, it will take the picture for you. It appears though, that our requests are falling on death ears as they do not seem interested in wanting to help. Also, on some of our passports, it states, that due to our disability, we do not have to put a signature on the passport. However, if there is no signature on the passport, monzoā€™s automated system that does the checks, does not accept passports without a signature. Some of us struggle, or canā€™t write a signature, as I read braille, my signature is just a scribble and is different all the time, so these features need to be looked into really, with emmidate effect! Once youā€™re in, the app couldnā€™t be more accessible, but there are so many hoops and hurdles you have to jump through, to even get in!

5 Likes

Hi Jade, thank you so much for posting your feedback, and apologies for the issues youā€™ve encountered with the setup experience.

Weā€™re currently working on making Known Location setup more accessible by adding a text-based location search, as we also noticed accessibility issues with the map selection during testing a few weeks ago. We hope to have this live soon!

Weā€™ll also look into the improvements youā€™ve suggested for scanning QR codes - thanks again for raising this!

7 Likes

What comes before MVP?

2 Likes