Thanks, both contacts have now found the invite and accepted. Strange that both missed the notification given they said they do see Monzo notifications on their phones.
Also, no red badge with a 1 on it on the Home Screen icon. Perhaps these sorts of things that require a response could force a 1 there until itās been accepted/rejected?
NFC tags, like physical security keys, are a factor weāve spent some time thinking about. Thereās always a chance support for them might appear in a future iteration
We donāt have any current plans to support non-Monzo trusted contacts. When you choose a trusted contact to double check payments, we need to be confident that the right person is performing the check and this would be difficult to do well outside of Monzo (for example, via email or text message).
By having another Monzo customer as your trusted contact, we also have confidence that they passed our verification checks when they signed up, which adds another level of safety
I mean, I had a check come up when transferring Ā£1 to my own starling account yesterday, thankfully I was at home. Thank you for replying to me though! I really appreciate it
Weāve been gradually enabling accounts over the past few weeks and weāre excited to announce that added security is now available to everyone!
To set up added security, head to āPrivacy & Securityā settings in your Monzo app. You can get there by tapping on your profile at the top left of the Overview screen, then tapping on āSettingsā. From there head to āPrivacy & Securityā settings, tap on āAdded Securityā and follow the prompts that will take you through the set-up flow.
If you canāt see the option, please make sure youāve updated to the latest version of the Monzo app and it should appear.
Iāve used the new security functions to pay a large bill by bank transfer and the process was easy and very slick. Iāve enrolled my parents in this already as I can see it a great step in preventing them being scammed. Amazing work Monzo.
Hi all, so I am totally blind. I set up added security a few days ago. I use voiceover, the screen reader on my phone that reads to me what is on the screen. When adding your trusted location, voiceover does not read anything out on the map, so you do not know if you have selected the right address? also, when scanning the QR code, it would be nice to have voiceover read out some instructions, move phone left, move phone right, qr code centred, just so you know youāve got it in the frame correctly as this took me ages to do? thanks very much!
Really good of you to give this feedback but also itās incredibly disappointing to read this feature hasnāt been checked for basic accessibility needs.
Cāmon Monzo, itās a human right and a basic expectation that this stuff is covered.
Hi, it is a shame, but unfortunately, I am not surprised. Since Monzo first launched, myself and other blind people have been pushing and pushing, to get the signup process more accessible. You can fill in everything fine, but when it is time to scan your ID, you get no guidance that it is in the frame. The starling app allows voiceover on the IPhone and iām presuming talkback on android to give guidance. Move phone left, move phone right, centred. when it is centred, it will take the picture for you. It appears though, that our requests are falling on death ears as they do not seem interested in wanting to help. Also, on some of our passports, it states, that due to our disability, we do not have to put a signature on the passport. However, if there is no signature on the passport, monzoās automated system that does the checks, does not accept passports without a signature. Some of us struggle, or canāt write a signature, as I read braille, my signature is just a scribble and is different all the time, so these features need to be looked into really, with emmidate effect! Once youāre in, the app couldnāt be more accessible, but there are so many hoops and hurdles you have to jump through, to even get in!
Hi Jade, thank you so much for posting your feedback, and apologies for the issues youāve encountered with the setup experience.
Weāre currently working on making Known Location setup more accessible by adding a text-based location search, as we also noticed accessibility issues with the map selection during testing a few weeks ago. We hope to have this live soon!
Weāll also look into the improvements youāve suggested for scanning QR codes - thanks again for raising this!