I am, it might not always be received positively, and I’m happy people have a whole range of views.
Ultimately when @simonb mentioned a few months ago we were making difficult decisions which would make some people unhappy - this is one of those. The vast majority of people don’t have the chat button access on the help tab - they have it on relevant help pages instead. Some groups (and I don’t know what those are - but I believe one of them is customers who are classed as vulnerable for example) still have the help button.
I appreciate all the feedback about help articles and I’m happy to feedback any specific examples of help pages which people feel could do with reworking or should have the chat button which don’t.
We are moving towards self-serve as much as possible and you’ll see more of this coming 