The Big Monzo Plus FAQ

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@Ordog

They decided that they wanted to do bundles instead of the pick N mix from it - that’s a pretty big change in direction if you ask me.

No they didn’t.

Monzo Plus – you asked us to make it simpler, so we’ve created bundles

Great point about sample size! We spoke to these people (and more in the second round of usability testing) to discover the usability issues primarily so we’ve made many of the changes in order to make the flow easier for users to navigate and understand. We also conducted in-depth interviews with 26 of other Monzo customers about many more aspects, opinions and expectations towards ‘premium’ banking as well as surveying over 800 Plus customers and we certainly won’t be stopping there! We alwa…