Hopefully this can put the topic to rest, makes complete sense, and seems like a logical approach.
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Im more than happy with this information and will continue to use Monzo as it is intended to be.
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That was a bit of a Starlingy response for me…
But hey, it’s answered now with a thumb on nose so I don’t plan to ask any further on it
Still think the T&C isn’t clear but that wasn’t addressed.
Thanks for reply. 
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Tom, thank you for taking the time to write that.
For me, the big fly in the ointment is the line on the Account Tab which clearly shows the word ‘Balance’ and then a figure which is the sum of your Current Account and all your pots. It is the inclusion of this erroneous figure, which is never referred to specifically in any terms and conditions, and which Tom states is not in fact relevant in calculating whether or not one is to be charged for an overdraft, which is causing confusion and to which I object.
The decision may have been taken to keep things “straightforward” but what has resulted, if one removes opinion about the ethics and the mechanics of overdraft charging, is a huge thread in which the facts about when one is charged for being in overdraft are NOT clear, and are NOT clarified even when referring to the existing Ts&Cs.
Therefore, despite the very welcome explanation by Tom above, I still stand by my assertion that, in it’s current state, Monzo’s overdraft product is flawed, even to the point of a legal challenge.
Either remove the confusing cumulative ‘Balance’ from the app, or re–write the Ts&Cs to be explicitly clear.
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@tom you are dismissing this part of the debate when it is central to the fact that Monzo’s terms and conditions are not in line with your intentions.
I like Monzo’s intentions for pots and how overdrafts are applied to the card balance. I agree that Monzo can design their app however they like and people opt in to pots and overdrafts. I don’t think Monzo are taking advantage of anyone. Your reply is very good except for that line.
Your terms and conditions are not an accurate representation of your app’s layout and could be subject to a challenge if anyone decided too. The reasons why I have posted previously in this thread.
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I’m sorry. That’s a poor response that doesn’t get to the bottom of the issue and simply waving it away as a “design decision” is a bit legacy bank.
As long as my current account total balance, as shown in the app, is above -£20 I don’t believe it’s fair to charge on an overdraft as I wouldn’t actually be borrowing from you.
Now if pots were separately held you’d have a point. But they’re not and your essentially charging people for nothing and I believe if it was challenged, you’d probably lose as your terms aren’t clear.
It’s pure mental gymnastics to try and defend this.
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Debating from here feels a little futile - I can’t imagine any Monzo employee wading in and giving their opinion… Not those who like their jobs anyway 
As for the respone from @anon91821566, it’s always fantastic to get a glimpse into the mind and ideology of one of the key decision makers. Regardless of what you may think of the response…
From my point of view, I feel the response overlooked some key areas, as @Chapuys pointed out - This is arguably the main point that was being debated - Although a simple change in the wording of the T’s and C’s would solve this debate.
For what it’s worth, I don’t like the way Monzo deal with the issue at hand, but I can see why they went down this route.
Clearly there are plans for 3rd party integration with savings accounts etc, hopefully they can make them as seamless as possible (it all sounds a little “messy” when written down at the moment).
But yeah, anything further will just be going around in circles, I see no value in arguing different points of view.
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The post by @anon91821566 basically confirms this. I think it’s poor, but it’s Monzo’s game, and they set the rules.
I came to Monzo thinking that they would be a bit better than this. Seems I was wrong. 
[Edit] I think, maybe, a better way of expressing what I feel would be to say that while I used to think that Monzo was a ‘better, more innovative, customer-focussed’ bank, it is now more like another service that I use.
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That makes no sense whatsoever,charging an extremely high overdraft interest rate (that’s what it is, no matter how you try to hide it) is ok because it’s easy to understand is not acceptable.
Offering no interest but still charging the rip off interest rate on victims that are in credit is not acceptable.
You know were this is going,it’s a desperate effort to make Monzo profitable so the majority shareholders can walk away with millions. I suppose as a minority shareholder I should be pleased,but I’m not.
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Wasn’t flawed to me. Move along if you’re so unhappy. It’s becoming repeative and bordering on your final grasp to get last word as it didn’t suit you.
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Note to everyone… We all know what your opinions are since they have been stated soooooooo many times. For the love of everything, please stop restating them endlessly. Pretty please? It isn’t going to change anything and the amusement value has decayed an eon ago.
Normal service may now resume.
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I wish I could believe it would.
Can those that don’t want to see it untrack those that do … as you were
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Mods Coral Crew probably will not, for the sake of keeping peace.
Thoughts and prayers.
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Why are you a victim if you opt in to an overdraft and if you opt in to using pots?
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Should features not be open to all … fairly?
I mean if you don’t like the way this works, don’t have an overdraft and/or use pots?
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- imagines “Anne” wrote the above “statement” *
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Haha nice!
I most certainly won’t use either - not big on giving banks an interest free loan and I’m fortunate enough to not require an overdraft.
It still doesn’t mean I wont voice my opinion on it - I’m not the sort of person to say ‘I’m alright Jack’ and ignore where those who do need to use overdrafts and might also find pots useful would be put at a disadvantage.
Also, I’m fairly surprised to see a couple of members including a member of the “Coral Crew” suggesting that this now cannot be changed after a statement has been made by Tom. I thought the community was supposed to be the heart and soul of everything Monzo do? Or was that just for when the community is cheerleading?
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