It’s easiest for me to link to relevant posts made on Dozens community rather than re-type…
To my mind here are the key issues
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Lack of in-app separation between ISA and GIA accounts (post refers to bonds in the Grow section but same issue exists in the Invest section)
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Lack of in-app information as well as general opacity on fee handling
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Inability to sell part of your holding in a fund (requirement to sell entire holding)
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Need to create multiple goals if you want to hold multiple funds
All these things (and maybe other things I have forgotten about) make Dozens Invest extremely awkward to use.