@rossmonzo is any consideration being given to the feedback from customers here or are you progressing with the changes regardless?
forum for democracy 
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I’ve gone to the dark side as well. All my DDs are moved across and this month will be the first month my salary goes into my Chase account.
I’ve been tempted to try Chase for ages but always preferred the monzo app, but the latest app redesign was just enough to push me away. I’ve also kept my monzo account open and won’t rule out making a return at some point in future but, for now, it’s time for a change.
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Forum for Democracy - it’s a far-right Dutch political party (hence going in the bin).
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Enjoy Chase I guess. I knew this time was coming ages ago for you to be honest.
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Yeah you have not been happy with much monzo has done for a while.
I just find the chase app pretty crap, slow and limited to move to it and I know someone who doesn’t like the ethics of JP although that’s less a concern for me with ethical banking.
But as they say, nothings perfect for everyone.
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Don’t give up on ‘us’ though. It’s a place we (I) like you to be in.
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Rule #1 - we don’t speak of the clock issue.
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What’s the clock issue?
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Ouch! That’s not good at all.
I can see why you would use UTC and avoid the issue that is changing clocks but I don’t get why you wouldn’t make your software adjust certain actions based on the time of year.
Do Monzo refund any charges as a result of this?
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I’ve had a read, not sure how I missed that. It was quite a painful journey with those cOPs 
Really pleased you persevered and won!
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I can’t see how they can argue that’s fair. The agreement doesn’t say UTC. I can understand why Monzo operate on UTC but the country does not.
I’ve been fortunate not to be stung by that particular issue but I’m sure plenty of others have. It’s a real shame they’ve taken that approach.
Sadly I closed my chase account previously, so switching to them is not an option for me. I’m still weighing up options, although I’m in the process of moving all my virtual card payments to Starling and once done, I will cancel Plus.
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Starling offering 3.25% on current and joint account balances up to £5,000 makes Monzo’s move to remove the already low interest on paid accounts look even more stingy.
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Monzo are really missing something here, barely responded to feedback, it’s like they’ve changed and just going for the easy option that’s less hassle for them rather than listening and taking note. I’ve raised a complaint on this to feedback officially and not had anything back at all yet other than chat closed please feedback request, quite disappointing.
I love monzo and have been with them since beta and generally see them as innovative but this change is such a step back especially being restricted to 2 paid savings accounts including safety net, without 3rd party savings.
Lots of work to do on this!!
Allowing multiple instant access paid savings pots with monzo would be a good start, something needs to change though, especially for ‘premium’
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This BS was the trigger for me to leave Monzo (after 4/5 years ‘all in’) for Chase and it is so much better. No regrets.
If Monzo had actually been communicative instead of blatantly ignorant following their insulting greed I am 95% sure I’d have stayed, so in a way I am glad they dealt with this so badly.
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I’ve decided that I don’t 100% like this change and I am now reconsidering Monzo as my primary bank. I’ve deferred the change until November but in prep for then I have resorted to:
- Moving all of my money into the instant savings pot
- *including all money intended for bills
- Paying exclusively on Flex where possible
- Monitoring how much i’m spending manually so I don’t go overboard
- Using Google Sheets to track all transactions
- Using IFTTT to move money in/out of savings automatically if my balance is not £0.00
- So withdraw from savings if below £0, and deposit if above £0
- Runs once a day at 11pm to minimize feed chaos
- I’ve also resorted to keeping the Joint account balance as low as possible, and only moving funds over the day before a bill is due.
- Which I have to do manually since Google Sheets export and IFTTT still don’t work with Joint accounts.
It might not be a huge amount of money i’m gaining from doing this, but in this current financial climate, every penny helps.
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I do the same regarding keeping all funds in the instant access savings and paying flex/credit cards. I just haven’t automated it.
I really hope they will consider allowing all regular pots to earn the interest rate so we can make use of them. Even with plus, I still worked this way anyway because of the small interest rate on the current account/regular pots.
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Downgraded from Plus and Hot Coral card arrived today and since I last had one of these the quality of the cards seems to have worsened 
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yeah, I agree far too much waste. If you then decide tomorrow…oh, I want premium or plus back you then have to have a new card. That’s insane. I hardly ever use my physical card.
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