I’m very disappointed to see this…again
With the down round, number of senior executives leaving, increasing customer support complaints on the forum, lack of new features and Revolut and Starling launching new features more often, I’d much rather see a CEO focus on the customer and product than doing interviews.
It feels like Tom is very keen on being a celebrity CEO, doing interviews and taking jabs at their competitors (N26 leaving the UK) than focusing on the product and customer. If feels like if he wasn’t doing interviews, he wouldn’t have felt weighed down with the regulatory responsibilities. It also feels like if he hadn’t sold millions of pound of stock (that we found out was omitted from Companies House), he would be focused on building a company and ensuring everyone else gets a return on their investment as well.
Revolut and Starling seem more focused on their customer and product, and it seems to be showing lately. They’re constantly launching new features and growing.