Why did everyone else take action?
Why was Monzo the last to the party?
if “they” all took action at “exactly the same point in time” I could see your point , all banks took their own decisions and communicated those decisions both separately and at the point in time they chose as an individual separate autonomous institution, guided by FCA requirements.
Why was Monzo last …dont know …maybe @nathanthomson8 post 2 above yours has some points to consider , but again somebody would have been last to communicate , unless all banks had an agreed solution , as far as Im aware some banks are offering different solutions in terms of overdraft rates over £500 …you could ask the same question , why aren’t they all offering the same overdraft rates over £500 …its for each individual bank to communicate their strategy in accordance with the FCA guidance , which Monzo have followed, and in the time required by the FCA for them to issue their guidance .
Why was Monzo late to the party ? maybe they like being late …except they weren’t late, they were before the time required for attendance of the party by the FCA - a fact you dont seem to be able to accept no matter how many times its posted
I dont know whether your grievance is to do with your overdraft , indeed if you have one , but to keep stating the same thing over and over again after posters have answered 
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I mean, they’ve also been saying since March 16th (which feels like eight years ago now) that if you have an overdraft or loan with Monzo and are struggling to pay it as a result of the pandemic, then get in touch and they will offer help - including the deferring of payments.
It’s not like they’ve done nothing while figuring out how best to implement the FCA’s guidance.
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Sorry not seen anyone clearly state why Monzo where so behind on this?
Anyway as you fail to see my point of view I will leave it as it has definitely shown a different side to Monzo.
If your problem here is that Monzo wasn’t ‘leading the way’ then you need to manage your expectations.
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Nor do I expect them to be struggling at the back of the pack.
they aren’t , they were within the required timescales, the advice was out to consultation until the 6th , the advice would have been finalised by the 9th , and banks should have advice in place by the 14th , are you really upset that it took 6 days …maximum to fix their offer ? lol its like we never had a pandemic that’s been going on for a lifetime …two/ one day later on advice by other institutions …Im outraged 
Monzo , as already stated were offering help… if you had problems with payments for ever as far as I can see
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No bank will ever be perfect, you can’t expect every decision they make will lead the way. Sometimes they will be at the front, sometimes at the back, or somewhere in between.
I personally find that Monzo makes lots of crappy decisions and miss the mark on lots of occasions and it’s great to pull them up on it to give constructive criticism where possible. They use to be better at moving fast in the early Monzo days but they face new challenges dealing with millions of customers rather than a few hundred thousand.
Unless you are working in Monzo in those decision making roles, we’ll never know on this particular occasion why it took a few extra days compared to legacy banks. In the grand scheme of things it’s insignificant.
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Especially considering 10th & 13th were bank holidays, and 11/12th were a weekend.
I’d imagine the main reason other banks were quicker to respond is because they’re much bigger, have larger cash flows & lending portfolios, and are able to absorb the cost easier.
@drew58 Do you have an overdraft with Monzo? Are you in financial difficulty due to coronavirus? Did you adversely lose out due to the “delay” that you refer to?
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Article from a month ago offering support to loans and overdraft I.e. freezing
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As always people making mountains out of mole hills, they’ve done what was asked of them and provided clear guidance around it ready for the go live date.
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My personal circumstances need not come into this thanks.
This is me commenting on the delay Monzo has compared to other organisations.
No mountain here just the facts!
With a bucket load of spin and personal narrative. This is a highly circular debate now so it’s time to either move on or close the topic down.
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Drew, judging by the number of my posts that are systematically flagged and removed, I can assure you that the oral crew don’t perceive me as particularly sympathetic to Monzo. But in this case even I have to say that you’re being too harsh on Monzo.
To be fair to Monzo, in the circumstances, they came up with an answer by the FCA deadline of the 14th April. Yes, later than some others but on time.
If you believe this so emphatically, may I ask why you think Monzo didn’t implement it sooner?
Using your opinion let’s flip this with faster payments- technically a faster payment would have met the payment conditions if it is successfully transferred by the end of the next banking day.
Would you be happy if Monzo did this with payments - no? as it’s by the deadline what could you have to complain about?
I get others points of you. Obviously people don’t have the ability to see others. Monzo did it just by the deadline and notified customers on deadline day or the day after.
I just see this as poor customer service.
Given all the talk from Tom in the past about being more than a bank I thought they would t leave things until the deadline?
I think that it is clear that you have no point to argue so are moving goalposts.
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Question 3 perhaps - but the others? 
This thread wrapped up nicely, right about then 
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