Monzo overdraft

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Monzo may want to confirm with Martin Lewis the status of their ÂŁ500 OD facility:

So this hasn’t been updated? :frowning:

My understanding is the new Corona rules mean the minimum Monzo can do is

  • charge the lower of 50p/day or 39% APR to existing overdraft customers - so people are not paying more than they were previously.
  • give ÂŁ500 of interest free overdraft to those in need and using Monzo as their main account.

A lot of banks have gone further, its very noticable that Monzo have stayed quiet on this for so long…

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I’d misread the earlier info, thanks.

It’s a shame that Monzo decided to wait until right at the last minute.
I understand they need to make money but I just think this is a slip up.

Failure to act in a timely fashion.
Last bank to announce on deadline date.
Not the Monzo I know!

Yep your correct.
If all other banks can do it why can’t Monzo?
I appreciate we are looking at it from different angles so we will have to agree to disagree.

They could have implemented it last week?
It’s the delay and leaving it right to the last minute that I find poor really.
We are obviously looking at this from very different angles so we aren’t going to agree.

I think it’s a failure to communicate.

15 days is not a long time when you have many important things to think about to ensure theres a company still there when this is all over, some of the things that i can think of and im not at board level are:

  • Staff furlough, how many can we keep
  • Funding, how much runway do they have
  • Plus, what happens now?
  • BOE interest rate change
  • Loans, how does everything affect how much monzo can lend
  • Vegas office, impact on this and staff

Im sorry i can definitely see where youre coming from but I just think monzo have alot on the plate at the moment like we all do. I cant really be upset that they waited to make a decision on this until the last moment when every decision at the minute seems huge for the long term

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My understanding is that the FCA were still consulting on guidelines last week. How could they implement something that hadn’t been fully agreed by the FCA?

Why did everyone else take action?
Why was Monzo the last to the party?

if “they” all took action at “exactly the same point in time” I could see your point , all banks took their own decisions and communicated those decisions both separately and at the point in time they chose as an individual separate autonomous institution, guided by FCA requirements.

Why was Monzo last …dont know …maybe @nathanthomson8 post 2 above yours has some points to consider , but again somebody would have been last to communicate , unless all banks had an agreed solution , as far as Im aware some banks are offering different solutions in terms of overdraft rates over £500 …you could ask the same question , why aren’t they all offering the same overdraft rates over £500 …its for each individual bank to communicate their strategy in accordance with the FCA guidance , which Monzo have followed, and in the time required by the FCA for them to issue their guidance .

Why was Monzo late to the party ? maybe they like being late …except they weren’t late, they were before the time required for attendance of the party by the FCA - a fact you dont seem to be able to accept no matter how many times its posted

I dont know whether your grievance is to do with your overdraft , indeed if you have one , but to keep stating the same thing over and over again after posters have answered :man_shrugging:

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I mean, they’ve also been saying since March 16th (which feels like eight years ago now) that if you have an overdraft or loan with Monzo and are struggling to pay it as a result of the pandemic, then get in touch and they will offer help - including the deferring of payments.

It’s not like they’ve done nothing while figuring out how best to implement the FCA’s guidance.

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Sorry not seen anyone clearly state why Monzo where so behind on this?
Anyway as you fail to see my point of view I will leave it as it has definitely shown a different side to Monzo.

If your problem here is that Monzo wasn’t ‘leading the way’ then you need to manage your expectations.

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Nor do I expect them to be struggling at the back of the pack.

they aren’t , they were within the required timescales, the advice was out to consultation until the 6th , the advice would have been finalised by the 9th , and banks should have advice in place by the 14th , are you really upset that it took 6 days …maximum to fix their offer ? lol its like we never had a pandemic that’s been going on for a lifetime …two/ one day later on advice by other institutions …Im outraged :slight_smile: Monzo , as already stated were offering help… if you had problems with payments for ever as far as I can see

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No bank will ever be perfect, you can’t expect every decision they make will lead the way. Sometimes they will be at the front, sometimes at the back, or somewhere in between.

I personally find that Monzo makes lots of crappy decisions and miss the mark on lots of occasions and it’s great to pull them up on it to give constructive criticism where possible. They use to be better at moving fast in the early Monzo days but they face new challenges dealing with millions of customers rather than a few hundred thousand.

Unless you are working in Monzo in those decision making roles, we’ll never know on this particular occasion why it took a few extra days compared to legacy banks. In the grand scheme of things it’s insignificant.

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Article from a month ago offering support to loans and overdraft I.e. freezing

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As always people making mountains out of mole hills, they’ve done what was asked of them and provided clear guidance around it ready for the go live date.

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