This wonât help you (sorry) but for anyone in the future if this happens to you the odd merchant is OV Pay. Hop on over to the OV Pay website and enter the NLOV number as well as the amount paid. Youâll then find your trip.
Here you can correct any problematic checkins. âŹ20 is the standard fare charged by NS, the state rail operator. So if you fail to check out then youâll be charged the standard fare. Itâs easy to correct and input the station you started and ended at. Youâll then receive a refund for the difference.
Another useful OVpay tip: you can register a card for discounts for children or over 65s in the app:
In theory you could create a different virtual card for each child youâre travelling with and swap between them on Google/Apple Pay, but this might be a bit of a faff at the ticket gates - I just registered a different one of my physical cards and passed them out for each journey. (We forgot to bring my daughterâs U16 Monzo card but thereâs no reason that wouldnât have worked)
For kids you may be cheaper buying an operator-specific day ticket, but the above is good if youâre making the occasional bus or metro journey.
Same deal with OVpay, but to add the phone version of the card to your account I think you have to tap in on a card reader somewhere first; then when the transaction shows up on your bank account find the 16-character code from the merchant ID; and enter it in to the OVpay app.
If youâre adding a physical card you can enter the card number (and expiry date) and register it for an age discount before you make the first trip.
I used the Google pay version of my Monzo account for me and the equivalent physical card for one of the children, and it worked fine.