Monzo have already confirmed their interpretation of regulations is stricter than other banks so maybe the stats do show that they are overcautious at the expense of their customers?
1 Like
I totally understand that all banks have to freeze accounts sometimes. But if it is true, telling people to use a food bank is terrible PR after you block their account IMO. You have frozen their account, that is where the line should be drawn, not giving advice on how to get food. I can’t quite put into words what I want to say. It just doesn’t feel right.
3 Likes
Maybe?
2 posts were merged into an existing topic: Removed Posts - October 2019
Food banks are sad 
1 Like
What is going on 
2 Likes
People have to use food banks
It’s sad
1 Like
Why them accounts het banned for?
1 Like
Last week BBC Watchdog ran a story about a customer loosing money to a scam at Metro bank, due to them not having the latest security measures. They authorised a bank transfer with a sms message sent to scammers. Later in the same show, they said Metro Bank came out top for current accounts but they admitted they scored poorly on security.
Wouldn’t you want a bank that protects the customer money first over everything else but not take it to the level First Direct does.
1 Like
I don’t think it is quite as binary as that.
I’d laugh if it’s just a thing about how you can freeze your card in app. 
10 more mins till we see how this goes down 
How ironic it also features a segment on fake trust pilot reviews 
1 Like
4 posts were merged into an existing topic: Monzo on Watchdog 17/10/2019
A post was merged into an existing topic: Monzo on Watchdog 17/10/2019
I can’t access the full article myself (sorry if this has already been posted somewhere else)!
2 Likes
Monzo on BBC Moneybox! So great to hear how a chap managed to overcome a serious gambling addiction and £20k+ debt thanks to Monzo’s gambling block.
Listen here https://www.bbc.co.uk/sounds/play/m0009jbw (from 24:00)
6 Likes
brilliant news
8 Likes
this is @Dannytc 
2 Likes
Ah, but you see that’s not allowed because something something
2 Likes