Just to address this, it really comes down to numbers as obviously different COps have different specialities. Weekend support is the last “pain point” we have been struggling with over the last few months. Good news is that we have been aggressively hiring for new weekend staff and I believe there’s at least few dozen people in the application pipeline right now that will be getting interviewed etc over the next few weeks.
We are also working on systems to make it clearer internally what specialist skills each individual staff member has. The long term vision is of course having every base covered 24/7 and I think we already do a pretty decent job with this for a huge amount of specialist queries - in fact I regularly see staff jumping in to assist with very specific queries even when they aren’t working! But we still have a way to go in this regard, and particularly with weekends.
We are definitely making good progress here though!