That’s all I did. It’s a human picking up the requests, rather than an automated thing, so they’ll understand it
It’s been updated!
Yep keeps getting reverted I’m not sure if someone is trolling or the system is just getting confused the new logo lasted a new record of two days hopefully it will get updated and stay.
This Uber logo changing back and forward is a weekly thing now and I am not doing it I promise.
We believe you the system must be bit overwhelmed lol I’ve sent one through anyway so hopefully it will get updated and stay this time.
I think some people at Monzo have the ability to lock a merchant [group] to prevent further changes. Maybe that’s needed temporarily for Uber? @hughwells or @rika might know… (sorry for tagging )
The problem with that is when they change logo again.
They’re still losing money so no idea why they want to spend more money on branding changes
But you can understand why we don’t want to lock the merchant group unless we need to.
I think locking something as big as Uber wouldn’t be an issue as I’m sure someone in Monzo would recognize they have a new logo fairly quickly and unlock it for update.
Does anyone know how to submit suggestions for Direct Debits? Do you have to wait until a payment is taken?
Yes, once the first payment is made you’ll be able to submit a suggestion from the transaction screen. If that suggestion is accepted it’ll update the transaction and the details on the Payments tab.
Fair enough, thanks!
Just submitted a merchant name (incorrectly the first two times ) and logo and watched it update literally 30 seconds later. Please don’t let @RachelR leave!!
I am not leaving anytime soon.
EDIT: I have a leaving date
When are you leaving??
9th of November
Aww no way! You’ve been great