Please no. If that’s Monzo’s attitude to cash (that’s declining in use as well, right?), then we’re going to be stuck with PayPoint and their ineptitude forever as well.
I’ve re-opened a Starling account because of Monzo’s refusal to budge on these issues.
Perhaps 
The same applies with that, they’ve said that there are no plans to change it but who knows 
Tom did tell a Parliamentary committee that they were “in discussions with the Post Office”, I think, so hopefully something may come of that.
It’s a real shame that Monzo are putting so much time and effort into Plus while normal, useful, basic banking features are left languishing. But I feel like we’re going over old ground here, so I’ll stop now!
Yes, I’m keen not to rehash old discussion as I don’t think that is helpful, but I felt the need to add my two pence to this topic.
I’ve put forward my views now, which I am pleased I’m able to do with Monzo, but it seems that all of us in this thread are in the minority so, for now, it is a bit unlikely to happen.
I don’t want cheque imaging or better cash deposits. I use neither.
Guess I’m in the majority outside of here 
I wish you could only vote for one feature at a time on here until it is marked as done 
. That will make people use them more wisely and will show what features people really need VS those nice to haves.
I think I voted for it as it would be nice to have should I ever need it, but there is other stuff I’d much rather Monzo did first.
I completely respect that view, and think it is an argument to implement the feature eventually (although put lower down the priority list) just so you have that complete service and feeling of reassurance that you can “deal with” cheques if necessary!
I think the best chance of Monzo moving forward with cheque imaging and/or Post Office deposits would be if they got lots of feedback from business customers who need the features, especially paying business customers.
Most customers wouldn’t complain about a feature being missing that they rely on - they just wouldn’t use the bank in the first place. That’s my thinking at least anyway.
Agreed, if they were in the market to switch banks they would immediately count out any which weren’t providing the features they wanted or needed.
My feeling is most people wouldn’t think about it until it became an issue. Most people don’t read the fine print; I personally haven’t received a cheque in years (and I tend to spend any cash that comes my way) so it would take me a very long time before I’d even need something like cheque imaging.
I don’t think most people read the fine print either but then I guess if they are considering a high street bank they’d assume they can walk into the physical branch to deposit the cheque in a worst case scenario. When it’s an online/app only bank I’m sure they would want to be told/reassured that cheque imaging is a feature.
It might not be something they need but it may well be a deciding factor on a pros and cons list.
For me it’s not that big of a deal, it’s more of a nice to have, but then monzo already have me as a customer. If they want the customers who haven’t already chosen to go with monzo they’ll have to do it by offering more of the features the broader masses might find appealing, regardless of if they are necessary.
I agree with this totally, except that I think it is absolutely something that businesses would want and they would check if Monzo had it before considering switching.
Even if I were running a cashless shop, I would want this so I could cash cheques from my suppliers if necessary.
I wouldn’t be too surprised if it’s something which arrives via Business Banking, and gets co-opted for Personal afterwards.
I agree it’s a nice to have. I don’t agree that consumers think about these details before they open their account with Monzo… or indeed any provider. Unless they’re looking for something specialist, (must be able to send PLN to an account in Germany) it really wouldn’t cross the average consumer’s mind to check what the process might be for paying in cheques or depositing cash. So I doubt this will affect account openings; I do think it might affect those willing to use Monzo as their main account.
Fair enough you don’t agree, but what details do you think people would consider before opening a typical bank account, particularly with a digital bank, if not what are the methods of depositing money? I’d have thought that would be a basic one.
All I know is every time I’ve recommended monzo to someone and I say it’s an app only bank, the first thing they ask is how do people put money into the account? As in cash and cheques when theres no high street presence. None of them would have guessed posting a cheque.
I think most people would think: yeah that looks interesting I will download the app and have a look at what this is all about. And then five weeks in I think customers might say: wait, what do you mean I need to use PayPoint? More likely to be even longer than that, as I don’t know how many people come to Monzo intending for it to be a replacement to their current banking.
I opened my Monzo account because I was intrigued. Very happy I did too, but it was 100% an experiment, and I was not driven by what the account did or did not offer (to be fair it was a pre-paid card at the time).
A more reasonable comparison would be when I opened my (now closed) N26 account. I didn’t check what features or services were available before I did so; I’d argue most of their customers didn’t either.
This is the point, for Monzo to be viable long term it must be able to “stand alone” as a full featured alternative to other banks, and be a realistic prospect for you to use as your only account.
Which is why I said I didn’t think it would affect account openings, but would affect how many use Monzo as their main account.
Yeah, which is important to the long term health of the business.
The total measure of success is not just how many customers Monzo can gain, but how those customers use their accounts (and will they be profitable customers). Cheque imaging may help “push” people towards closing their old accounts, which is massively in Monzo’s interests.