Making Monzo: Cheque Imaging

I believe they’re referring to this…

I’m confused :confused:

85 people have voted for cheque imaging here and Monzo have almost 2 million customers.

I’ve not manipulated anything. On top of that when it was cancelled a few months ago, all customers got sent a link bringing them here too - so you’d certainly expect more than 85 votes if it was something that “everyone wants”.

I think the point is you are comparing 85 votes from a user base of 2 million. That would be valid if all 2 million users were on the forum.

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Exactly. To accuse others of manipulating data and then say 85 out of 2 million vs 85 out of active forum members (or even just forum members) is the main issue a number of people have raised.

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Can we move on please? Pretty please?

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Ok so if I said 5,071 forum members to 85 votes does that make it better? :laughing:

Yep!

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if you look at the vote i put up over 75% voted for it out of over 300 voting

https://community.monzo.com/t/vote-if-monzo-should-reconsider-cheque-imaging/63301?u=greganddorne

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Id say 75% is a pretty sold amount. It’s like any vote though if you didn’t vote you obviously don’t care and you don’t have a say in it either.

The options in that vote are nonsensical :laughing:

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That was my thinking, there needs to be more information about the consequences of each choice. Would less people have voted yes if it meant that to deliver cheque imaging less time would be spent on developing other features like Monzo Plus or Point?

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Committed spending pots would be another one. I’d save a lot more time and money with that over cheque imaging.

I think people have forgotten about the application window that Monzo missed too. As well as the lengthy process it takes doing all the paperwork and such.

I think we could have lots of new and more useful features for the time and cost it would take to implement this.

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Would be interesting to know the team who was going to do cheque imaging, what they were moved over to do.

All of this, I’d rather them do X or Y instead doesn’t help if its not in an area they deal with. Look at coops who have specialist teams who deal with subsections of the app.

Also just to add my two cents, :monzo:'s data around cheques would be skewed as I’d image a lot of people are put off by sending a cheque via the post to hope it would arrive. :monzo: itself says to use record delivery for larger value amounts. Resulting in the free paying in of a cheque now ‘costing’ more than the paying in cash fee. Also others might be reluctant especially if a company might charge you for a missing cheque to be re-issued if it was lost in the post between you and Monzo.

I know I take my cheques to a bank branch knowing it is there safely rather than worrying about the post.

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Exactly this. It’s as convenient for me to take a cheque to a bank ATM as it is to post a cheque to Monzo. We have to remember, though, that it will not be convenient at all for some Monzo customers.

I’d say that if paying in cheques is important to someone, and they aren’t willing to trust the freepost (or pay extra) or use a full service bank for this, then maybe Monzo isn’t the bank for them. Not yet, anyway.

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Where is this mistrust of posted cheques arriving at Monzo HQ coming from, by the same people who have, most probably, received the cheque by post themselves?

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I’ve had enough mail go missing over the years to not entrust the Royal Mail with a cheque which I can deposit in an ATM next to my nearest post box.

If someone (like me) has a low level of trust in a system, asking me to trust it again to send a cheque to a bank is a step too far. If the cheque does go missing on its way to Monzo, I’ve then got wait until I find that it’s missing and not just delayed, contact the person or organisation who issued it to send a new cheque, wait for that cheque to arrive, and then post it off again.

Or I could just pay it in at a bank branch.

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I take part in a Royal Mail scheme which involves sending items with NFC tags which records their journey through the Royal Mail network and the number of items which go missing is surprising.

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The folk quoting @j06 have left out the second bit. I read this as being ‘if you trust the Royal Mail to get the cheque to you in the first place, why don’t you trust them to get it to Monzo?’

It’s subtle, but a different take, I think. So it’s important to think about the whole argument being made here.

(That’s not to say that cheque imaging wouldn’t be more convenient - I suppose the point is that you’re already at the mercy of the mail).

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Speaking personally, it’s because trusting the mail once is necessary, trusting it again (doubling the opportunity for loss) isn’t.

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