The thing is I would have been happy to pay for it( you shouldn’t but I would have been happy to)
Regardless of whether you would use the check imaging service or not, I feel like we are being treated like idiots when they start throwing around statistics like ‘less than 0.1% of our customers have ever deposited a cheque!’
That is because it is such a pain to do it with Monzo - I use a legacy account for it!
The author of that article should be ashamed of treating customers like they are idiots.
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I just don’t believe that statement to be true.
At best it’s sloppy use of statistics, at worst it’s a lie.
I’ve never deposited a cheque with Monzo, but I have deposited them elsewhere.
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I’m really annoyed about this, couldn’t monzo do something really basic like email a picture to them and they put it in the system , and if there is a problem then post it out to them
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6 posts were merged into an existing topic: Removed Posts
There are a lot of reasons you’d end up with a cheque.
Here’s an absurdity for you
Agreed. Piss poor decision.
Of all the features in the making Monzo road map, it was the most popular/anticipated feature coming, but now it has been taken down no one knows how popular the feature request was!
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Cash deposits, cheque deposits and international deposits are three of the areas where legacy banks beat Monzo hands down.
It doesn’t look like that’s going to change in the near future.
This is really disappointing, and although I understand Monzo wants to focus on things that will benefit the biggest number of customers (which is great), there’s nothing on the roadmap that I’m eagerly awaiting.
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These are the kind of reasons I regret going full Monzo. I have to pay to deposit cash, I have to send cheques via post which leads to the bad experience I had at Christmas (I still don’t trust monzo over what happened). I understood the need to delay, I don’t understand the sudden pivot to cancel. Just feels like this is a ticket that no team can be arsed to pick up.
I’d like to see a list of features that you’re going to develop in place and let’s see it customers agree they provide more value add. Business accounts provide no value add to me for example!
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This is the key part of the community; we all have our own thoughts and desires for Making Monzo and because we generally feel listened to it hurts all the more when we’re not.
Personally I was looking forward to cheque imaging to see how it works but it wouldn’t add much value to my banking experience (I receive max. 2 cheques a year). Equally the reasoning given is a touch on the insulting side for those of us that give more than a seconds thought to what our bank is doing but I wonder if the explanation would be sufficient for the majority of the user base who do not use this forum.
I can see why Monzo have chosen not to proceed with improving an existing (terrible) process that in the context of all transfers into Current Accounts is probably very small. Instead they will introduce another product or process that does not exist yet that people have given as reasons for not opening a Monzo account:
“You don’t provide a business account”
“You don’t pay interest”
Orrrrrrr a product that generates revenue. As a customer and investor I’m fully on board with that decision if that was the real driver even if most of the new products I’ve seen aren’t of any interest to me personally.
@brandscill Sorry to pull your statement out of context (and I’m not picking on you in particular I am in the same position as you for both cheques and business accounts as you) it was just the line that triggered this thought process.
If only paying interest was on the roadmap. Instead we had a brief run with savings accounts which it feels like was more of a beta test that’s no longer available with zero timeline for when it will be resolved.
I like you receive 2-3 cheques a year and when I do because I’ve gone full Monzo (like Monzo wanted us to because they want our salary) I’m not stuck.
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I’m not full Monzo but stuff like this is the reason i’m not. Cash deposits has been “handled” in a fairly meh situation and cheque depositing was the last thing that Monzo needed to do to be on par with my legacy bank and now they’ve “paused it” I can’t even consider moving fully over to them.
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When my Help to Buy ISA was transfered from Halifax to my Lifetime ISA in Skipton, Halifax sent it to Skipton by cheque. Thats how it was listed on my account opening. You would have thought they would have invented some kind of electronic transfer system by now…
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Resolved on Monday.
See latest Which review: https://www.which.co.uk/news/2019/03/monzo-to-offer-1-55-interest-on-its-savings-pots-but-are-the-rates-any-good/
12 posts were merged into an existing topic: Cash ISAs?
I read on here somewhere that Starling said noone wanted to write stories about things that had already been announced on the community forums.
I think the rates are alright. They’re legacy bank kind of levels.
I think so too, I think some people are still harbouring resentment over the cheque imaging thing. When things like this happen Monzo can only do bad, rather then be commended for the things they are doing that are actually good. (Whilst still being criticised for the genuinely bad!)
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What do you typically receive cheques for?
Refunds from closed accounts, overpayments…
How much are the cheques worth?
Between £10 and £50 usually
How often do you personally write cheques? (And what for?)
Between 2-3 a year, mostly for contractors working on the house.
I managed to convince a plasterer that I’d bank transfer him the money rather then cash or cheque. He was really confused and didn’t trust me to take his bank account and sort code. I can totally see a use case for cheque’s here.
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I had a guy come round to my place to fit vertical blinds in my conservatory, total cost, over £300. We too had a conversation about how he was going to get paid and when I mentioned Faster Payment direct to his account there and then, he also appeared fazed and confused, and this was a guy about the same age as me. Anyway he did provide me his banking details and he was paid in minutes rather than at the time, the standard six working day period for cheque clearance.
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